Senior Benefits Specialist, Circle K

Circle K

Location:
United States of America, Tempe

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Benefits Specialist is a key member of the Global Capabilities Network (GCN) HR Services team, which serves as a subject matter expert on U.S. benefits programs to interpret policies, resolve issues, and support process improvements that ensure compliance and operational excellence.

Job Responsibility:

Handle Tier 3 escalations in Service Now, analyze issues, and resolve them quickly
Serve as the contact for the GCN benefits team to address questions and troubleshoot cases efficiently
Ensure adherence to benefit policies, regulatory standards, and service-level agreements to promote operational efficiency and precision
Routinely analyze ways of working to identify and recommend process improvements, challenge existing methods, and be the champion for the implementation of approved changes
Collaborate cross-functionally with internal stakeholders and vendors to resolve issues, mitigate compliance risks, and ensure compliance with service level agreements
Manage Workday benefits system updates, including validating requirements, testing, and resolving issues related to changes such as Open Enrollment, data updates, etc.
Perform Workday EIB transactions on a regular basis
Create and deliver benefits presentations to newly hired employees, ensuring clarity and alignment with policy intent
Maintain confidentiality and adhere to all relevant laws and organizational standards, ensuring that all internal documentation and desktop procedures are consistently aligned with these requirements
Conduct system audits and detailed reconciliations, including identifying systemic issues and implementing corrective action
Perform other related duties as assigned

Requirements:

Bachelor’s degree in HR, Business, or related field preferred
3-5+ years of experience in US employee benefits administration
CEBS or CBP certification a plus
Equivalent combinations of education and experience will be considered
Ability to communicate clearly with others, both written and verbal
Able to handle multiple priorities efficiently in a fast-paced setting
Experience with Workday and ServiceNow preferred
Strong commitment to customer service by problem solving with professionalism and care
Willingness to work onsite in Tempe, AZ, five days per week

Nice to have:

CEBS or CBP certification
Experience with Workday and ServiceNow

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Benefits Specialist