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We are seeking an experienced Senior BAS Service Technician to support enterprise-level building automation systems through centralized, desk-based operations. This role focuses on remote diagnostics, system troubleshooting, and service support across multiple vendor platforms using a Niagara-based front end. Minimal field travel is required. The ideal candidate brings deep hands-on service experience, strong diagnostic skills, and the ability to work independently in a fast-paced energy management or controls support environment.
Job Responsibility:
Provide remote service, diagnostics, and troubleshooting for building automation systems across multiple sites
Respond to hot and cold service calls from a centralized Energy Management Office
Analyze BAS alarms, trends, and performance issues using a Niagara front-end platform
Support and troubleshoot systems from multiple controls manufacturers, including: JCI / FX, Distech, Trane, Other major BAS platforms
Perform system-level diagnostics related to: HVAC control logic, Network communication issues, Controller performance, Sensor and point anomalies
Coordinate with internal teams or field personnel when on-site intervention is required
Document findings, resolutions, and recommendations clearly and accurately
Maintain consistent service quality while managing multiple concurrent issues
Requirements:
Tritium Niagara Certification (active or previously held)
Strong BAS service and diagnostics background
Proven experience supporting at least one major controls platform, such as: JCI / FX, Distech, Trane
Experience working with Niagara as an aggregation and front-end platform
Ability to troubleshoot multi-vendor BAS environments
Strong understanding of HVAC systems and control sequences
Comfortable working in a desk-based, remote support role
Fluent in English (Spanish not required)
What we offer:
Potential conversion to full-time (FTE) for strong performers