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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Senior Banquets Manager

United States, Chicago Employment contract 81000.00 - 109000.00 USD / Year · Job Posted May 27, 2026
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Job Responsibility

  • Directs and motivates team while personally providing high quality service based on requirements and standards
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Provides clear and concise communications to everyone having ownership in the success of the event
  • Identifies training opportunities and plans a strategy to accomplish goals
  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
  • Maintains and applies knowledge of all laws, as they relate to an event
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
  • Adheres to and reinforces all standards, policies, and procedures
  • Ensures established sanitation levels are maintained
  • Manages departmental inventories and maintains equipment
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
  • Schedules banquet service staff to forecast and service standards, while maximizing profits
  • Develops lasting relationships with groups to retain business and increase growth
  • Sets goals and delegates tasks to improve departmental performance
  • Conducts monthly department meetings with the Banquet team
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
  • Acts as a liaison to the kitchen staff
  • Leads shifts and actively participates in the servicing of events as needed
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Ensures employees understand expectations and parameters
  • Strives to improve service performance
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Reviews comment cards and guest satisfaction results with employees
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
  • Observes service behaviors of employees and provides feedback to individuals
  • Monitors progress and leads discussion with staff each period
  • Participates in the development and implementation of corrective action plans
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges
  • focuses on continuous improvement of guest satisfaction
  • Attends and participates in all pertinent meetings.

Requirements

  • High school diploma or GED
  • 3 years experience in the event management, food and beverage, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

What we offer

  • Relocation Assistance Available
  • Equal opportunity employer
  • Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures
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