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Senior Banking Specialist

United States, Billerica · Job Posted January 02, 2026
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Job Description

We are looking for a dedicated and customer-oriented Senior Banking Specialist to join our team in Billerica, Massachusetts. In this role, you will play a vital part in providing exceptional financial services, assisting customers with their banking needs, and ensuring smooth branch operations. This position offers a collaborative environment with opportunities for growth and competitive compensation.

Job Responsibility

  • Deliver excellent customer service by addressing individual financial needs and recommending suitable banking solutions
  • Process various transactions, including deposits, withdrawals, check cashing, and account inquiries, with accuracy and efficiency
  • Assist in the training and mentorship of branch staff to promote teamwork and enhance overall performance
  • Open new customer accounts, support existing customers with digital banking tools, and assist in loan application processes
  • Ensure adherence to banking regulations, organizational policies, and security protocols
  • Contribute to achieving sales and performance targets through proactive engagement and service
  • Participate in community events and outreach programs to strengthen the bank's local presence

Requirements

  • Demonstrated expertise in cash handling and retail banking operations
  • Strong interpersonal and consultative sales skills with a focus on customer satisfaction
  • Proficiency in using tablets, digital banking platforms, and other relevant technologies
  • Ability to manage multiple tasks in a dynamic environment while maintaining attention to detail
  • Solid understanding of banking policies, procedures, and regulatory requirements
  • At least 2 years of experience in banking or a related field

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

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