Senior Backup Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Backup Engineer role at Hewlett Packard Enterprise providing technical support for Storage & Backup infrastructure. The position involves operating, administering, and consulting on infrastructure while collaborating across technology teams to deliver customer solutions in a hybrid IT environment.

Job Responsibility:

Provides Operate, Admin and Consulting support on Storage & Backup infrastructure and the Operating system
Provides technical input, solutions, and recommendations to deal pursuit
Engaged in and provides support for transition/ transformation efforts
Provides IT infrastructure and/ or application infrastructure lifecycle technical support
Manages the technical/ service relationship between the company and the customer
Works with key customers and/ or internal businesses/ end user representatives
Resolve customer's issues via telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor
Leverage internal technical expertise to provide effective solutions
Collaborate with other CoE/HW teams in diagnosing complex issues
Provide consulting support in area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Incident Management: Resolve single and cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations
Problem Management: Proactively and reactively look for solutions to prevent problems
Change Management/Implementation: Prepare, review, implement, rollback and test plan for change records
Patch and Security Management: Apply patch and security changes per policy
Configuration Management: Ensure Configuration Management Database entries are complete and accurate

Requirements:

Bachelor's degree in Engineering (or Equivalent)
Minimum 6-7 years of experience in Storage & Backup administration support
Strong knowledge & relevant certification on Zerto/Vault, Commvault
Knowledge on server/operating system technology and understanding of other domains such as storage/SAN/networking/database
Flexible to work in 24X7 support environment
ITIL certification is an added advantage
Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of at least 2 of the Backup skills Zerto/Vault, Veeam, Commvault
Firmware and management experience on Storage
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Disaster Recovery planning and conducting DR tests
Linux Vulnerability assessment and Mitigation
HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution
Knowledge on Patch deployment solutions – Redhat Satellite, SuSE Manager
Troubleshooting performance related issues on HW and Operating system
Working knowledge on AIX, Redhat, CentOS, SUSE Linux and HP UX
Good written and verbal communication skills
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
Operating Systems Knowledge – administration and support on VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Backup Engineer