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Senior Backup Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Senior Backup Engineer role at Hewlett Packard Enterprise providing technical support for Storage & Backup infrastructure. The position involves operating, administering, and consulting on infrastructure while collaborating across technology teams to deliver customer solutions in a hybrid IT environment.

Job Responsibility:

  • Provides Operate, Admin and Consulting support on Storage & Backup infrastructure and the Operating system
  • Provides technical input, solutions, and recommendations to deal pursuit
  • Engaged in and provides support for transition/ transformation efforts
  • Provides IT infrastructure and/ or application infrastructure lifecycle technical support
  • Manages the technical/ service relationship between the company and the customer
  • Works with key customers and/ or internal businesses/ end user representatives
  • Resolve customer's issues via telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor
  • Leverage internal technical expertise to provide effective solutions
  • Collaborate with other CoE/HW teams in diagnosing complex issues
  • Provide consulting support in area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Incident Management: Resolve single and cross technology incidents
  • Escalation Management: Identify, manage, and lead technical escalations
  • Problem Management: Proactively and reactively look for solutions to prevent problems
  • Change Management/Implementation: Prepare, review, implement, rollback and test plan for change records
  • Patch and Security Management: Apply patch and security changes per policy
  • Configuration Management: Ensure Configuration Management Database entries are complete and accurate

Requirements:

  • Bachelor's degree in Engineering (or Equivalent)
  • Minimum 6-7 years of experience in Storage & Backup administration support
  • Strong knowledge & relevant certification on Zerto/Vault, Commvault
  • Knowledge on server/operating system technology and understanding of other domains such as storage/SAN/networking/database
  • Flexible to work in 24X7 support environment
  • ITIL certification is an added advantage
  • Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of at least 2 of the Backup skills Zerto/Vault, Veeam, Commvault
  • Firmware and management experience on Storage
  • Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
  • Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
  • Disaster Recovery planning and conducting DR tests
  • Linux Vulnerability assessment and Mitigation
  • HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution
  • Knowledge on Patch deployment solutions – Redhat Satellite, SuSE Manager
  • Troubleshooting performance related issues on HW and Operating system
  • Working knowledge on AIX, Redhat, CentOS, SUSE Linux and HP UX
  • Good written and verbal communication skills
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
  • Operating Systems Knowledge – administration and support on VMware, Windows HyperV
  • Linux/Microsoft/VMware VCP or equivalent experience/certification
  • Tools Knowledge on ServiceNow
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice to make decisions on complex issues
  • Deliver trainings when required
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 17, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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