Senior Backup Administrator Job at NTT DATA (Petaling Jaya)

Job Description

The Senior Associate Infrastructure and Operations Engineer is a developing subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software. This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company.

Job Responsibility

Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA)
Update tickets with resolution tasks performed
Maintains network and services availability by performing maintenance and health checks
Supports, assists or leads engineering, design and problem isolation
Provides third level support to all incidents, requests and identify the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management
Establishes monitoring for platform infrastructure
Leads and manages all initial client escalation for operational issues
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
Ensures all changes are carried out with proper change approvals
Plans and executes approved maintenance activities
Performs any other related task as required

Requirements

Bachelor’s degree or equivalent in Information Technology or a related field
Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications
Moderate level of experience in similar IT roles, with a focus on IT infrastructure engineering and operations
Proven working experience in a large-scale organization
Moderate level of experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP
Moderate level of experience supporting IT infrastructure and service delivery
Moderate level of experience working with vendors and/or service providers
Moderate level of experience, judgment and drive to plan, make decisions and accomplish individual and team goals
Moderate level of experience working in a team-oriented, collaborative environment
Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration
Understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement
Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform
Understanding of server and desktop hardware/operating systems, networks, firewalls
Good oral, written and presentation communication skills
Knowledge of IT infrastructure management processes, techniques, risks and best practices
Knowledge of infrastructure technologies such as system management, system/network administration and development
Knowledge of server administration, data center operations, project and change management principles and practices
Ability to facilitate discussions in order to address emerging problems and opportunities
Ability to handle multi-task, set priorities and meet deadlines
Knowledge and understanding of information systems technology areas

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Senior Backup Administrator

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