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Come help us build the next generation platform that will power Highspot’s vision for intelligent, agentic workflows—where software doesn’t just respond to users, but collaborates with them. As a Senior Backend Engineer, you’ll help architect the infrastructure behind Highspot’s Model-Context-Prompt (MCP) capabilities, enabling AI agents to take meaningful action in real-time business scenarios. This role goes beyond traditional backend development. You’ll design systems that provide agents with access to contextual data, enable them to reason over business logic, and securely act on behalf of users. That means building scalable services that power prompt orchestration, agent memory, contextual APIs, and decision workflows—integrated deeply with Highspot’s platform data. Your work will lay the foundation for a new generation of features: agents that generate content, automate decisions, summarize activity, and drive insights—all grounded in customer-specific context and permissioning models. You’ll collaborate across engineering, product, and ML teams to ensure our platform can support adaptive, safe, and extensible AI behavior at scale.
Job Responsibility:
Develop product features and a platform with the highest quality
Define and meet scalability, uptime, performance, and security goals
Leads by example and mentors others to produce extensible and maintainable code used across products
Partner cross-functionally with UX and Product Management to create the best software possible
Take on the role of a technology leader in our most challenging cross-functional projects
Support the professional growth of others by actively mentoring individuals
Leverage your extensive knowledge and experience to exert technical influence over multiple teams, enhancing their productivity and effectiveness through sharing
Resolve major customer technical issues in production, and contribute to internal and external technical documentation
Set technical strategy and oversee the development of high-scale, reliable infrastructure systems
Work across many of Highspot partners and their EcoSystems
Design processes (e.g. postmortem review, incident response, on-call rotations) that help the team operate effectively and never fail the same way twice
Requirements:
Have 8+ years of relevant industry experience
3+ years leading large-scale, complex projects or teams as an engineer or tech lead
Are obsessed with distributed systems at scale, infrastructure reliability, scalability, security, and continuous improvement
Strong problem-solving skills and the ability to work independently
Have a passion for supporting internal partners, like research, to understand their needs
Have excellent communication skills to build consensus with stakeholders, both internally and externally
Possess deep knowledge of modern cloud infrastructure, including Kubernetes, Kafka, AWS, and Azure
Nice to have:
Have expertise in Ruby
Have built scalable ML systems in a cost-effective way and built MCP servers
Technical expertise: Quickly understanding systems design tradeoffs, keeping track of rapidly evolving software systems
What we offer:
Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location
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