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As a Senior Backend Engineer on Gong’s AI Framework team, you will build the foundational platform that enables the entire organization to design, evaluate, deploy, and operate AI agents at scale. This is a new, high-impact team responsible for creating the frameworks, tools, and guardrails that power Gong’s agentic ecosystem.
Job Responsibility:
Agentic Framework Architecture: Designing and building Gong’s internal agentic framework, leveraging and integrating industry-standard tools such as LangChain, LangSmith, ADK, and similar ecosystems
Evaluation and Quality Systems: Building evaluation frameworks and workflows for AI agents, including offline and online evaluations, quality metrics, regression detection, and experimentation infrastructure
Observability, Monitoring, and Guardrails: Providing the organization with robust observability capabilities for AI agents, including tracing, logging, monitoring, cost tracking, and safety guardrails to ensure reliable and responsible usage
Developer Enablement Platforms: Creating APIs, SDKs, and abstractions that enable product teams to easily build, test, and operate agents while adhering to platform standards
Cross-Language Integrations: Designing integrations and tooling across Python and Java to enable seamless adoption of the AI framework within Gong’s broader backend ecosystem
Requirements:
7+ years of backend engineering experience, with strong system design and platform-building expertise
Strong analytical and problem-solving skills, with the ability to debug and resolve complex technical issues efficiently
Hands-on experience with agentic systems and frameworks such as LangChain, LangSmith, ADK, or equivalent agent orchestration platforms
Strong understanding of AI evaluation methodologies, including agent evaluations, prompt evaluation, regression testing, and quality monitoring
High proficiency in Python for building production-grade AI frameworks and services
Familiarity with Java and experience integrating backend platforms or tooling into Java-based systems
Experience building observability, monitoring, or platform tooling for distributed systems
Strong analytical skills and the ability to reason about complex, evolving AI-driven systems
Experience with cloud platforms and scalable microservices architectures
Excellent communication skills and a strong platform mindset, with experience enabling multiple teams