Senior BA/PM

• Partner with business and technical stakeholders to gather, clarify, and formalize needs into detailed functional documentation and actionable project deliverables
• Analyze current workflows and operational challenges to uncover process improvements, efficiency gains, and opportunities for technology-driven innovation
• Build alignment across cross-functional teams by maintaining strong stakeholder relationships and ensuring project outcomes reflect business priorities
• Prepare business cases, map end-to-end processes, and document decision points in collaboration with subject matter experts and department leaders
• Assess technical approaches, explain solution trade-offs, and communicate the expected business value of proposed platforms, tools, or process changes
• Translate complex rules, dependencies, and system limitations into clear updates for executives, end users, and delivery teams
• Lead workshops focused on requirements discovery, solution design, risk identification, and implementation planning for complex initiatives
• Contribute to project planning activities such as estimation, scheduling, backlog refinement, and progress tracking across project phases or sprints
• Support governance and delivery processes by producing required documentation, assisting with change control, and providing subject matter expertise during implementation
• Partner with quality assurance and business users during testing cycles and development milestones to validate that delivered solutions meet expectations

• At least 7 years of overall IT experience, including collaboration with internal business teams and external vendors
• 5+ years of experience leading technical teams in support, maintenance, or project-based environments, along with 2+ years of hands-on work creating requirements, project plans, and process documentation
• Demonstrated experience managing projects while balancing business analysis responsibilities in complex technology environments
• Strong understanding of enterprise platforms and tools such as Microsoft Dynamics, Azure, Power BI, .NET-based environments, Salesforce, or comparable business systems
• Excellent written, verbal, and interpersonal communication skills, with the ability to explain technical concepts clearly to both business audiences and development teams
• Proven analytical and process-mapping capabilities, including experience with use cases, traceability, backlog management, and business or data flow diagrams
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Project, and Visio
• If you do not have experience on a CRM related project, you will not be considered for this engagement
• All applicants applying for U.S. job openings must be legally authorized to work in the United States

familiarity with Agile, hybrid delivery methods, DevOps, and security considerations

• medical, vision, dental, and life and disability insurance
• enrollment in our company 401(k) plan