CrawlJobs Logo

Senior AWS Connect Voice Architect

clearbridgetech.com Logo

ClearBridge Technology Group

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Contract work

Salary Icon

Salary:

90.00 - 110.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States, with New York City, Northern, NJ, Columbus, OH, Dallas, TX, Plano, TX being prioritized by the customer. The Sr. AWS Connect Voice Architect will be supporting an enterprise AWS Connect Migration for a top 5 commercial bank. The customer is significantly behind on the migration and need extra support to meet their timelines. The initial migration project they will be supporting will be migrating the customers outbound dialing to AWS Connect.

Job Responsibility:

  • Designing and implementing AWS Connect and AWS services
  • Configuring and troubleshooting AWS connect
  • Developing and optimizing contact flows and IVR
  • Creating technical documentation and architectural diagrams
  • Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
  • Migrating the customers outbound dialing to AWS Connect

Requirements:

  • At least 10 years of overall experience
  • Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
  • Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems
  • Experience developing and optimizing contact flows, IVR and call routing strategies
  • Experience designing CCaaS solutions, specifically with AWS Connect
  • Experience integrating AWS Connect with AWS services and automating workflows using Python
  • Experience integrating contact center platforms with ServiceNow
  • Prior experience with AWS Cloud-Native design and development
  • Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space

Nice to have:

Any level of AWS certification

What we offer:

Excellent benefits and compensation packages

Additional Information:

Job Posted:
December 07, 2025

Work Type:
On-site work
Icon
ClearBridge Technology Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior AWS Connect Voice Architect

Network Engineer

The Network Engineer implements robust solutions supporting GSOC's core networks...
Location
Location
United States , Tucker
Salary
Salary:
99360.00 - 173900.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Electrical/Electronics Engineering, Telecommunications, Computer Science, and/or Information Technology
  • 5-6 years' experience in a network engineer role within a large regionalized WAN environment (Engineer III)
  • 6 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer IV)
  • 10 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer V)
  • Strong skills in one or more of the following: BGP, iBGP, OSPF and eVPN a plus
  • Strong skills in design and implementation of routing strategies for regionalized WAN access
  • Strong skills of Cisco IOS, Juniper Junos, Firewall technologies and Arista EOS
  • Expert knowledge in one or more of the following: BGP, iBGP, OSPF and eVPN
  • Experience in design and implementation of routing strategies for regionalized WAN access
  • Experience or good understanding of design and implementation of direct connections into Cloud providers AWS, Azure, SAP, etc.
Job Responsibility
Job Responsibility
  • Implement projects involving the design of new data/voice/optical/security networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency, and security
  • Provisioning of new data, fiber, and optical circuits, circuit testing, equipment programming and documentation
  • Provide design studies, equipment evaluations, and recommendations for new networking equipment, services, and technologies
  • Provide engineering support for networking & security components, including Arista, Cisco, Juniper, Palo Alto firewalls, VPN tunnels, optical equipment and fiber networks
  • Assist senior engineers providing training to other department engineers on various technologies
  • Manage projects involving the design of new networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency and security
  • Develop proposals and secure approvals for networking projects
  • Assist with the design and architecting of new telecommunications, data, voice, and fiber networks with all phases of the project in mind: designing, planning, integrating, implementation, testing, documenting, and training
  • Designs security networks that include firewall hardware, VPNs, intrusion detection appliances, and/or management systems
  • Provide training to other department engineers on various technologies
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community
  • Fulltime
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Life Skills Worker

As a Life Skills Worker in our Community Apartment Program, you’ll play a vital ...
Location
Location
Canada , Vancouver
Salary
Salary:
25.95 - 29.76 CAD / Hour
develop.bc.ca Logo
Developmental Disabilities Association
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or Diploma in area directly related to supporting people with developmental disabilities such as Social Services
  • 2 years experience working with people who deal with concurrent disorders
  • Demonstrated ability to successfully implement instructional and proactive training programs for clients
  • Experience with principles of positive behaviour management is desirable
  • A non-judgmental attitude, ability to relate to participants, work unsupervised, and generate/monitor workload
  • Knowledge of community resources
  • Must be willing to work occasional evenings and weekends
  • Criminal Record Clearance
  • Medical Clearance
  • Satisfactory Driver’s Abstract
Job Responsibility
Job Responsibility
  • provide comprehensive and effective support to individuals living independently
  • work one-on-one with clients, helping them build confidence and develop the everyday skills they need to thrive
  • budgeting
  • cooking
  • navigating public transit
What we offer
What we offer
  • Fully employer-paid, comprehensive health and welfare benefits plan
  • Employee and Family Assistance Plan
  • Municipal Pension Plan
  • Educational and training opportunities
  • Flexible Hours
  • Team Support
  • Community Engagement
  • Fulltime
Read More
Arrow Right
New

1:1 Teaching Assistant

Are you passionate about creating a safe, supportive, and engaging learning envi...
Location
Location
United Kingdom , Horsham
Salary
Salary:
19766.00 - 23341.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 13, 2026
Flip Icon
Requirements
Requirements
  • Teaching Assistant Qualification (desirable but not essential)
  • Relevant teaching Assistant and SEN experience (Must be able to provide references)
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting a SEN learner on a 1:1 basis
  • Supporting learners with a severe and complex needs
  • Working with the teacher to support the learning objectives
What we offer
What we offer
  • Local free parking available
  • Ready supply of tea, cakes and biscuits in the modern and spacious staff room
  • Discounted childcare available
  • On-site training
  • Bright and spacious classrooms with top of the range resources and technology
  • Supportive Senior leadership
  • Fulltime
Read More
Arrow Right
New

Community Support Worker

The Community Support Worker (CSW) assists adult clients with their social, emot...
Location
Location
Canada , Vancouver
Salary
Salary:
25.95 - 29.76 CAD / Hour
develop.bc.ca Logo
Developmental Disabilities Association
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or Diploma in areas directly related to Social Services, Human Services, Therapeutic Recreation, or Education
  • 1-2 years of experience working with people with developmental disabilities in vocational & community settings
  • Demonstrated ability to successfully implement instructional and proactive training programs for clients
  • Must be able to perform lifts and transfers of 40lbs and be willing to go in chlorinated swimming pools
  • Criminal Record Clearance
  • Medical Clearance
  • Satisfactory Driver’s Abstract
  • Class 5 Driver’s License and use of vehicle
  • Willing to obtain an Unrestricted Class 4 Driver’s License during probationary period
  • Valid First Aid/CPR
Job Responsibility
Job Responsibility
  • Assist adult clients with their social, emotional, physical, vocational, recreational and daily life skill development
  • Support clients to achieve their greatest degree of independence in environments of their choice through participation in onsite and community opportunities
  • Participation in the development of individual client service plans
  • Plan and lead programming while assisting with activities of daily living
What we offer
What we offer
  • Fully employer-paid comprehensive health and welfare benefits plan
  • Employee and Family Assistance Plan
  • Municipal Pension Plan
  • Educational and training opportunities
  • Professional development
  • Community involvement
  • On-the-job training
  • Inclusive work environment
  • Fulltime
Read More
Arrow Right