CrawlJobs Logo

Senior AWS Connect Voice Architect

clearbridgetech.com Logo

ClearBridge Technology Group

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Contract work

Salary Icon

Salary:

90.00 - 110.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States, with New York City, Northern, NJ, Columbus, OH, Dallas, TX, Plano, TX being prioritized by the customer. The Sr. AWS Connect Voice Architect will be supporting an enterprise AWS Connect Migration for a top 5 commercial bank. The customer is significantly behind on the migration and need extra support to meet their timelines. The initial migration project they will be supporting will be migrating the customers outbound dialing to AWS Connect.

Job Responsibility:

  • Designing and implementing AWS Connect and AWS services
  • Configuring and troubleshooting AWS connect
  • Developing and optimizing contact flows and IVR
  • Creating technical documentation and architectural diagrams
  • Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
  • Migrating the customers outbound dialing to AWS Connect

Requirements:

  • At least 10 years of overall experience
  • Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
  • Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems
  • Experience developing and optimizing contact flows, IVR and call routing strategies
  • Experience designing CCaaS solutions, specifically with AWS Connect
  • Experience integrating AWS Connect with AWS services and automating workflows using Python
  • Experience integrating contact center platforms with ServiceNow
  • Prior experience with AWS Cloud-Native design and development
  • Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space

Nice to have:

Any level of AWS certification

What we offer:

Excellent benefits and compensation packages

Additional Information:

Job Posted:
December 07, 2025

Work Type:
On-site work
Icon
ClearBridge Technology Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior AWS Connect Voice Architect

Network Engineer

The Network Engineer implements robust solutions supporting GSOC's core networks...
Location
Location
United States , Tucker
Salary
Salary:
99360.00 - 173900.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Electrical/Electronics Engineering, Telecommunications, Computer Science, and/or Information Technology
  • 5-6 years' experience in a network engineer role within a large regionalized WAN environment (Engineer III)
  • 6 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer IV)
  • 10 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer V)
  • Strong skills in one or more of the following: BGP, iBGP, OSPF and eVPN a plus
  • Strong skills in design and implementation of routing strategies for regionalized WAN access
  • Strong skills of Cisco IOS, Juniper Junos, Firewall technologies and Arista EOS
  • Expert knowledge in one or more of the following: BGP, iBGP, OSPF and eVPN
  • Experience in design and implementation of routing strategies for regionalized WAN access
  • Experience or good understanding of design and implementation of direct connections into Cloud providers AWS, Azure, SAP, etc.
Job Responsibility
Job Responsibility
  • Implement projects involving the design of new data/voice/optical/security networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency, and security
  • Provisioning of new data, fiber, and optical circuits, circuit testing, equipment programming and documentation
  • Provide design studies, equipment evaluations, and recommendations for new networking equipment, services, and technologies
  • Provide engineering support for networking & security components, including Arista, Cisco, Juniper, Palo Alto firewalls, VPN tunnels, optical equipment and fiber networks
  • Assist senior engineers providing training to other department engineers on various technologies
  • Manage projects involving the design of new networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency and security
  • Develop proposals and secure approvals for networking projects
  • Assist with the design and architecting of new telecommunications, data, voice, and fiber networks with all phases of the project in mind: designing, planning, integrating, implementation, testing, documenting, and training
  • Designs security networks that include firewall hardware, VPNs, intrusion detection appliances, and/or management systems
  • Provide training to other department engineers on various technologies
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community
  • Fulltime
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Production Worker

Join the Randstad team in Robakowo at PF Logo Express! The company is a global l...
Location
Location
Poland , Poznań
Salary
Salary:
5208.00 PLN / Month ▼
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • manual dexterity and perceptiveness
  • able to work physically (walking and standing jobs)
  • ready and able to work in shifts
  • ability to work in team
  • operating machines
  • packing and unpacking products
  • changing and operating machines and keeping them running continuously
  • preparing production resources to fulfill orders
  • complying with quality and quantity standards in your work
  • conducting control activities in accordance with the adopted quality control plan
Job Responsibility
Job Responsibility
  • manual dexterity and perceptiveness
  • able to work physically (walking and standing jobs)
  • ready and able to work in shifts
  • ability to work in team
  • operating machines
  • packing and unpacking products
  • changing and operating machines and keeping them running continuously
  • preparing production resources to fulfill orders
  • complying with quality and quantity standards in your work
  • conducting control activities in accordance with the adopted quality control plan
What we offer
What we offer
  • quarterly bonuses
  • overtime paid according to Polish labor law during high season
  • temporary employment contract providing insurance and paid holiday
  • sports card
  • medical package
  • discounts of up to 50% in selected shops
  • transport to work from Poznań and neighboring cities
  • assistance in securing comfortable accommodation
  • free help with legal documents for work and stay in Poland
  • assistance with updating residence permit application with new employer's information
  • Fulltime
Read More
Arrow Right
New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Menomonie
Salary
Salary:
18000.00 USD / Year ▼
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
  • Effective at balancing customer needs and performance goals (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Competitive base salary
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Parttime
Read More
Arrow Right
New

Forklift Driver

This is an opportunity for an experienced forklift driver. We have a day shift o...
Location
Location
Australia , Blacktown
Salary
Salary:
33.00 - 34.00 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 30, 2026
Flip Icon
Requirements
Requirements
  • A current LF licence and at least 12 months previous experience in a similar forklift operator role
  • A valid Forklift licence
  • Storeperson, warehouse, logistics, experience an advantage
  • Previous experience loading/unloading trucks
  • Physically fit and able to do manual tasks
Job Responsibility
Job Responsibility
  • Moving goods around the warehouse
  • Pick and packing of orders
  • Forklift operations
  • Machine operation as required
  • General hand when required
What we offer
What we offer
  • Multiple pay runs, to ensure you are paid on-time
  • Special offers for phone plans, private healthcare and financial services
  • Discounts from Woolworths, JB Hi-Fi, Kmart, Event Cinemas, and more
  • Fulltime
Read More
Arrow Right