Senior AWS Connect Voice Architect Jobs

Senior AWS Connect Voice Architect

ClearBridge Technology Group

Location:
United States

Category:
IT - Software Development

Contract Type:
Contract work

Salary:

90.00 - 110.00 USD / Hour

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Job Description:

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States, with New York City, Northern, NJ, Columbus, OH, Dallas, TX, Plano, TX being prioritized by the customer. The Sr. AWS Connect Voice Architect will be supporting an enterprise AWS Connect Migration for a top 5 commercial bank. The customer is significantly behind on the migration and need extra support to meet their timelines. The initial migration project they will be supporting will be migrating the customers outbound dialing to AWS Connect.

Job Responsibility:

Designing and implementing AWS Connect and AWS services
Configuring and troubleshooting AWS connect
Developing and optimizing contact flows and IVR
Creating technical documentation and architectural diagrams
Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
Migrating the customers outbound dialing to AWS Connect

Requirements:

At least 10 years of overall experience
Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems
Experience developing and optimizing contact flows, IVR and call routing strategies
Experience designing CCaaS solutions, specifically with AWS Connect
Experience integrating AWS Connect with AWS services and automating workflows using Python
Experience integrating contact center platforms with ServiceNow
Prior experience with AWS Cloud-Native design and development
Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space

Nice to have:

Any level of AWS certification

What we offer:

Excellent benefits and compensation packages

Additional Information:

Job Posted:
December 07, 2025

Work Type:

On-site work

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