CrawlJobs Logo

Senior AWS Connect Voice Architect

clearbridgetech.com Logo

ClearBridge Technology Group

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Contract work

Salary Icon

Salary:

90.00 - 110.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States, with New York City, Northern, NJ, Columbus, OH, Dallas, TX, Plano, TX being prioritized by the customer. The Sr. AWS Connect Voice Architect will be supporting an enterprise AWS Connect Migration for a top 5 commercial bank. The customer is significantly behind on the migration and need extra support to meet their timelines. The initial migration project they will be supporting will be migrating the customers outbound dialing to AWS Connect.

Job Responsibility:

  • Designing and implementing AWS Connect and AWS services
  • Configuring and troubleshooting AWS connect
  • Developing and optimizing contact flows and IVR
  • Creating technical documentation and architectural diagrams
  • Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
  • Migrating the customers outbound dialing to AWS Connect

Requirements:

  • At least 10 years of overall experience
  • Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
  • Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems
  • Experience developing and optimizing contact flows, IVR and call routing strategies
  • Experience designing CCaaS solutions, specifically with AWS Connect
  • Experience integrating AWS Connect with AWS services and automating workflows using Python
  • Experience integrating contact center platforms with ServiceNow
  • Prior experience with AWS Cloud-Native design and development
  • Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space

Nice to have:

Any level of AWS certification

What we offer:

Excellent benefits and compensation packages

Additional Information:

Job Posted:
December 07, 2025

Work Type:
On-site work
Icon
ClearBridge Technology Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior AWS Connect Voice Architect

Network Engineer

The Network Engineer implements robust solutions supporting GSOC's core networks...
Location
Location
United States , Tucker
Salary
Salary:
99360.00 - 173900.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Electrical/Electronics Engineering, Telecommunications, Computer Science, and/or Information Technology
  • 5-6 years' experience in a network engineer role within a large regionalized WAN environment (Engineer III)
  • 6 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer IV)
  • 10 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer V)
  • Strong skills in one or more of the following: BGP, iBGP, OSPF and eVPN a plus
  • Strong skills in design and implementation of routing strategies for regionalized WAN access
  • Strong skills of Cisco IOS, Juniper Junos, Firewall technologies and Arista EOS
  • Expert knowledge in one or more of the following: BGP, iBGP, OSPF and eVPN
  • Experience in design and implementation of routing strategies for regionalized WAN access
  • Experience or good understanding of design and implementation of direct connections into Cloud providers AWS, Azure, SAP, etc.
Job Responsibility
Job Responsibility
  • Implement projects involving the design of new data/voice/optical/security networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency, and security
  • Provisioning of new data, fiber, and optical circuits, circuit testing, equipment programming and documentation
  • Provide design studies, equipment evaluations, and recommendations for new networking equipment, services, and technologies
  • Provide engineering support for networking & security components, including Arista, Cisco, Juniper, Palo Alto firewalls, VPN tunnels, optical equipment and fiber networks
  • Assist senior engineers providing training to other department engineers on various technologies
  • Manage projects involving the design of new networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency and security
  • Develop proposals and secure approvals for networking projects
  • Assist with the design and architecting of new telecommunications, data, voice, and fiber networks with all phases of the project in mind: designing, planning, integrating, implementation, testing, documenting, and training
  • Designs security networks that include firewall hardware, VPNs, intrusion detection appliances, and/or management systems
  • Provide training to other department engineers on various technologies
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community
  • Fulltime
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Teaching Assistant

Teaching Assistant: A Rewarding Opportunity to Make a Difference. Are you ready ...
Location
Location
United Kingdom , Frome
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 19, 2026
Flip Icon
Requirements
Requirements
  • A genuine passion for working with children with special educational needs
  • Experience working with Special Educational Needs (SEN) is essential
  • Excellent communication, interpersonal, and teamwork skills
  • Patience, empathy, and a positive attitude
  • Relevant qualifications or experience in supporting children with special educational needs are preferred
Job Responsibility
Job Responsibility
  • Provide one-on-one and small-group support to pupils with complex learning needs
  • Assist teachers in preparing and delivering engaging lessons
  • Help create a positive and inclusive learning environment
  • Collaborate with teachers, parents, and other professionals to support each pupil's development
  • Contribute to the development and implementation of Education, Health, and Care Plans
What we offer
What we offer
  • PAYE
  • Referral Bonus
  • training and education
  • Safeguarding
  • Prevent
  • Fulltime
Read More
Arrow Right
New

Sr. Property Accountant

We are looking for an experienced Sr. Property Accountant to join a real estate ...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of accounting experience, including substantial hands-on work in property accounting
  • Proven background in a multi-entity accounting environment within real estate or property management
  • Required experience using Yardi
  • proficiency with the platform is essential for success in this role
  • Strong Excel capabilities, including the ability to analyze data, reconcile accounts, and support reporting
  • Solid understanding of month-end close, accrual accounting, general ledger activity, and expense reporting
  • Experience preparing or reviewing depreciation entries and maintaining depreciation schedules
  • Familiarity with CAM reconciliations, audit support activities, and other property-related accounting functions
Job Responsibility
Job Responsibility
  • Manage day-to-day accounting activities for assigned properties, ensuring transactions are recorded accurately and on schedule
  • Prepare cash deposit records, post journal entries, and maintain the integrity of the general ledger
  • Contribute to month-end close tasks, including expense review, accrual support, and account analysis
  • Review depreciation activity and help maintain accurate fixed asset and depreciation schedules
  • Assist with common area maintenance and other property-related reconciliations, while supporting audit, tax, and insurance reporting needs
  • Work across multiple legal entities and property accounts, maintaining organized records and consistent accounting practices
  • Partner with team members to strengthen workflows, document procedures, and improve operational efficiency
  • Support process enhancement initiatives, including accounting automation efforts and system-related improvements
  • Provide guidance and day-to-day support to colleagues by sharing knowledge and encouraging best practices within the accounting team
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Year 1 Supply Teacher

Year 1 Supply Teacher | KS1 Specialist | Local Primary Schools. Position: Full-T...
Location
Location
United Kingdom , Bath
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 19, 2026
Flip Icon
Requirements
Requirements
  • Hold QTS (Qualified Teacher Status) or equivalent
  • KS1 specialist
  • adaptable
  • enhanced DBS on update service (or willing to apply)
  • 100% dedicated to Safeguarding
  • 121 teaching experience
  • communication
  • effective discipline
  • empathy
  • engaging
Job Responsibility
Job Responsibility
  • Expert Lesson Delivery
  • Phonics Mastery
  • Classroom Management
  • Adaptive Teaching
What we offer
What we offer
  • PAYE
  • Referral Bonus
  • Training and Education
  • Safeguarding & Prevent
  • Parttime
Read More
Arrow Right