Senior Automation Orchestration Engineer

• Lead the design and development of complex, multi-step automation workflows and runbooks
• Utilize orchestration platforms to build and manage automated processes
• Integrate orchestration solutions with various infrastructure components, applications, and IT service management systems
• Implement error handling, logging, and monitoring within automated workflows to ensure reliability
• Collaborate with infrastructure teams, application owners, and security to define and automate operational procedures
• Optimize existing automation workflows for performance, scalability, and maintainability
• Troubleshoot complex orchestration failures and provide root cause analysis
• Provide technical guidance and mentorship to junior engineers
• Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

• 6+ years of experience in IT automation or operations
• 3+ years focused specifically on designing and implementing complex automation orchestration workflows
• Strong experience with at least one enterprise-grade orchestration platform (e.g., ServiceNow Orchestration)
• Proficiency in scripting languages (Python, PowerShell) for interacting with APIs and systems
• Solid understanding of private cloud/virtualization APIs and concepts
• Knowledge of workflow design
• Exceptional analytical and problem-solving skills for complex, multi-system issues
• Strong logical thinking and attention to detail
• Excellent communication and collaboration abilities
• Ability to translate manual processes into automated workflows
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process changes and improvement
• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience

Master's degree preferred

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards