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Cloud Technology Services – External Job Description. About Citi Cloud Technology Services (CTS): Citi’s Cloud Technology Services (CTS) organization is at the center of our global cloud‑first transformation strategy. We design and operate Citi’s public, private, and hybrid cloud platforms, ensuring they are secure, scalable, and compliant for millions of users and thousands of applications across the enterprise. Our teams build modern, automated, and resilient infrastructure solutions that power Citi’s global businesses. This role is part of the Distributed Server Architecture & Innovation Team, responsible for developing and certifying the host‑side configurations that connect Citi’s global server fleet to enterprise storage platforms. Role Overview: We are seeking a highly motivated Infrastructure Senior Tech Analyst to engineer, automate, integrate, and support SAN‑related infrastructure across Windows, Linux, and ESX platforms. In this role, you will help design and maintain CI/CD pipelines for storage software, perform hardware/firmware certification, partner with global engineering teams, and work directly with leading technology vendors.
Job Responsibility:
Engineer, integrate, and maintain CI/CD pipelines for enterprise storage software from Dell‑EMC, Hitachi, Cisco MDS, Emulex, and Veritas
Evaluate and certify HBA cards, drivers, and firmware for Windows Server (2016–2025), RHEL 8/9/10, and VMware ESX
Diagnose and resolve SAN stack compatibility issues impacting OS upgrades across Dell and HPE servers
Produce clear, validated engineering documentation and updated SAN Stack standards
Automate testing and configuration validation using Ansible and PowerShell
Support engineering teams with cluster testing for next‑generation Emulex HBAs (16/32Gb)
Lead technical discussions with Emulex and other vendors to investigate vulnerabilities and enhance driver/firmware stability
Develop automated test plans using Citi’s internal integration test environment
Raise deployment requests for validated driver/firmware packages and maintain internal validation scripts
Ensure all work meets audit, compliance, and information security requirements
Requirements:
6–10 years of experience with Windows and RHEL server platforms and system integration
Strong background in enterprise storage engineering or administration
Expertise in DevOps tooling: Jenkins, Git, Ansible
CI/CD integration experience
Hands‑on experience with Dell‑EMC, Hitachi storage arrays, Cisco MDS switches, and Emulex HBAs
Strong written and verbal communication skills
ability to work in a global, matrixed environment
Experience with Agile, DevOps/SRE methodologies, and automation scripting (PowerShell, Ansible)
Proven ability to independently manage multiple tasks and drive engineering improvements
Ability to collaborate with teams across global time zones
willingness to work late‑evening India hours as needed
Bachelor’s degree or equivalent practical experience