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Rapid7 Logo Rapid7 · IT - Administration

Senior Atlassian Systems Administrator

India, Pune · Job Posted June 16, 2026
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Job Description

We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skillset, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem.

Job Responsibility

  • Act as a primary support contact for Jira and Confluence usage and configuration requests
  • Assist with user management, project setups, permission schemes, workflows, and custom fields
  • Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices
  • Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases)
  • Participate in service support activities including ticket triage and user troubleshooting
  • Assist in the creation and maintenance of documentation, templates, dashboards, and reports
  • Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite
  • Apply technical fundamentals to support platform performance and configuration decisions

Requirements

  • At least 4 years of hands-on experience using Jira and Confluence in a business environment
  • Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles
  • Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting
  • Experience supporting IT service management processes
  • familiarity with ticketing systems
  • General understanding of ITSM concepts
  • ITIL v3 or v4 certification is strongly preferred
  • Analytical skills to assess root causes and design viable solutions
  • Ability to capture business needs and translate them into practical configurations is a plus
  • Comfortable leading discussions among cross-functional teams to resolve issues and optimize processes
  • Takes ownership of tasks and demonstrates confident decision-making

Nice to have

  • ITIL v3 or v4 certification
  • Ability to capture business needs and translate them into practical configurations
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