Senior Atlassian Engineer Jobs

Appen

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled Senior Atlassian Engineer to be the enterprise owner and subject-matter expert for our Atlassian ecosystem. This role is responsible for the administration, architecture, and strategic enablement of Jira, Jira Service Management (JSM), and Confluence. The Senior Atlassian Engineer will partner with Product and Engineering, Service Desk, Business Solutions, and other functions across the organization to ensure Atlassian tools are optimized for project delivery, IT service management, and knowledge sharing at scale.

Job Responsibility:

Lead the configuration, customization, and scaling of Jira, JSM, and Confluence
Design and maintain custom workflows, permission schemes, automation rules, and reporting
Implement governance, security, and compliance best practices across the Atlassian platform
Drive adoption of Atlassian best practices across the business
Configure and optimize JSM for incident, problem, change, and request management
Partner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows
Define knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases
Integrate Atlassian tools with collaboration platforms and engineering toolchains
Lead efforts to consolidate and migrate legacy systems into the Atlassian ecosystem (e.g., prior ticketing, incident management, or knowledge base tools)
Continuously evaluate new Atlassian features and marketplace apps, driving improvements in productivity and service delivery
Serve as the trusted Atlassian advisor for Product, Engineering, and IT leadership
Provide training, documentation, and workshops to increase adoption and self-service usage
Collaborate with stakeholders to ensure Atlassian tools enable agile delivery, ITIL-based ITSM, and company-wide knowledge sharing

Requirements:

5+ years of hands-on experience administering Atlassian products in enterprise environments
Atlassian Certified Professional in Jira Administration (Cloud or Data Center)
additional certifications in Confluence and JSM preferred
Proven success in leading large-scale tool migrations and platform consolidations
Strong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM
Experience integrating Atlassian tools with collaboration and incident management platforms
Strong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders

Nice to have:

Knowledge of Atlassian Cloud migrations or hybrid Data Center deployments
Experience with scripting, automation, and APIs (e.g., ScriptRunner, Automation for Jira)
Familiarity with reporting/BI tools (e.g., eazyBI, Power BI, Tableau)
ITIL certification a plus

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Atlassian Engineer