Senior Atlassian Administrator

• Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances with a heavy focus on dashboards and reporting
• Manage third-party apps and integrations between Atlassian and other systems such as Salesforce, Slack, Github, and PagerDuty
• Handle routine Jira and Confluence support requests
• Assist users with Confluence wiki content management and customization, promote adoption of internal wiki knowledge base
• Serve as the primary Atlassian subject matter expert, proactively advising executive leadership (including the CTO) on strategic tooling roadmaps, investment decisions, and platform scalability
• Own the annual licensing lifecycle for the entire Atlassian tool suite and related third-party applications, managing budget and vendor relationships
• Lead the design and implementation of optimized, scalable, and user-friendly workflows that enforce best practices and enhance efficiency for engineering, product, and business teams
• Collaborate with internal stakeholders to understand their business processes and determine ways to optimize and improve them within Jira
• Utilize your systems design skills to tailor Jira workflows and related configurations for complex and high impact projects
• Support strategic initiatives: growth and scaling, automation efficiencies, business continuity and security, and data integrity

• 5+ years Jira/Confluence admin experience
• Demonstrable experience integrating Atlassian with complimentary systems using third-party apps or custom scripts
• Strong knowledge of JQL, Jira automations, and dashboard and reporting tools such as eazyBI, Structure, Rich Filters, and Advanced Roadmaps
• Strong understanding of Agile project management methodologies
• Deep expertise in Atlassian Cloud administration and understanding of governance and security best practices within a cloud environment
• Excellent problem-solving skills, process implementation skills and ability to balance multiple, competing priorities
• Proven ability to act as a mentor, trainer, and consultant to stakeholders, translating complex technical configurations into clear business requirements and processes
• Excellent oral and written communication skills, ability to articulate complex technical ideas clearly and concisely
• Expert guidance
• you know the best ways to use Atlassian products and you proactively and effectively communicates pitfalls to stakeholders
• Atlassian Certified Professional (ACP) certification (e.g., ACP-120 Jira Administrator for Cloud, ACP-420 Managing Service Projects for Cloud, ACP-620 Managing Jira projects for Cloud) is highly preferred

experience with eazyBI, Rich Filters, Structure, Salesforce Connector for Jira, familiarity with Jira REST API’s

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend
• quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie