Senior Associate Technical Services Cross Technology Systems Integration Specialist Job at NTT DATA (Singapore)

Job Description

The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge. This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)
Conducts elementary presentations within the customer's organization
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
Performs any other related task as required

Requirements

Developing understanding and appreciation of technical design and business principles
Developing knowledge of fundamental project and administration ability
Displays customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Collaboration certification required (Voice certification preferred)
Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
Moderate level of experience engaging with clients and conducting presentations
Specific Required experience (Specific to Collaboration) - Moderate level experience in technical implementation engineering, specific to Collaboration technologies
Moderate level experience engaging with clients and conducting presentations
Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Moderate level experience with Border Element, media resources, SRST/SRSV
Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
Working experience with CME/CUE
Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
Moderate level experience with Webex Calling solutions
Moderate level experience with voice carrier systems i.e. – Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments
Moderate level ARC and Call Cabinet experience is advantageous
Specific Required experience (Specific to Networking) - Moderate level of work experience in technical implementation engineering, specific to Networking technologies
Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Moderate level of experience in diagnosis and troubleshooting
Specific Required experience (Specific to Security) - Moderate level experience in SOC Analysis Operations
Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP
Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
Moderate level experience in technical support to clients
Moderate level experience in handling security incidents end to end
Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools
Moderate level experience in log collection mechanism such as Syslog, Log file, DB API
Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools
Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform

Nice to have

Azure Certified Security Engineer / PCNSA / FCA / CCNA Security
Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate
Terraform
Azure
Sentinel
EDR Defender for Cloud
Microsoft Security
Devops Ci/CD Pipelines
Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
Version Control (Git)
Microservices (Kubernetes, Azure Containers)
Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
Azure Infrastructure as Code
Azure Administration
Hybrid Cloud Networking (Firewalls, LAN, VPN)
Automation
MS Office365
Power BI Administration
Scripting (PowerShell)
ZTNA

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Senior Associate Technical Services Cross Technology Systems Integration Specialist

Job Description

Job Responsibility

Requirements

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