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Senior Associate Technical Services Cross Technology Systems Integration Specialist

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NTT DATA

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Location:
Malaysia , Petaling Jaya

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join a leading technology services firm as a Senior Associate in Technical Services. This role requires expertise in Networking, Data Centre, and Security, along with certifications like CCNP Collaboration. You will engage with clients, resolve technical issues, and contribute to project success in a hybrid work environment. The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge. This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility:

  • Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
  • Takes responsibility for problem resolution and troubleshooting during project lifecycle
  • Escalates complex problems to the relevant third parties
  • Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
  • Compiles and maintain project administration (Time Capture and feedback to stakeholders)
  • Conducts elementary presentations within the customer's organization
  • Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
  • Performs any other related task as required

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Valid CCNP Collaboration certification required (Voice certification preferred)
  • Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute
  • Moderate level of experience engaging with clients and conducting presentations
  • Developing understanding and appreciation of technical design and business principles
  • Developing knowledge of fundamental project and administration ability
  • Displays customer engagement skills
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure

Nice to have:

  • Certifications relevant to the services provided (certifications carry additional weightage) - Terraform
  • Azure
  • Sentinel
  • EDR Defender for Cloud
  • Microsoft Security
  • Devops Ci/CD Pipelins
  • Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
  • Version Control (Git)
  • Microservices (Kubernetes, Azure Containers)
  • Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
  • Azure Infrastructure as Code
  • Azure Administration
  • Hybrid Cloud Networking (Firewalls, LAN, VPN)
  • Automation
  • MS Office365
  • Power BI Administration
  • Scripting (PowerShell)
  • ZTNA
  • Moderate level ARC and Call Cabinet experience is advantageous
What we offer:
  • Workplace embraces diversity and inclusion
  • Place where you can grow, belong and thrive

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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