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NTT DATA Logo NTT DATA · IT - Software Development

Senior Associate Software Developer

Indonesia, Jakarta Selatan · Job Posted February 13, 2026
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Job Description

The Senior Associate Software Developer at NTT DATA is responsible for managing ErP and Middleware technologies, ensuring optimal performance and client satisfaction. The role requires a bachelor’s degree in information technology and 3-6 years of experience in managed services. Key skills include troubleshooting, change management, and effective communication. Join a diverse team and contribute to continuous improvement initiatives.

Job Responsibility

  • Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
  • Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs)
  • Update tickets with resolution tasks
  • Promptly log incidents
  • Keep the application infrastructure and services optimized
  • Communicate with other teams and clients to extend support
  • Execute changes carefully as part of the change management process
  • Ensure all changes are properly documented and approved
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Lead initial client escalations for operational issues
  • Identify problems before they impact client services
  • Contribute to producing trend analysis reports for continuous improvement
  • Support project work
  • Execute approved maintenance activities
  • Assist in implementing and delivering disaster recovery functions

Requirements

  • Bachelor’s degree in information technology/computing or equivalent work experience
  • 3-6 years of experience in managed services
  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
  • Ability to plan activities and adapt quickly to changing circumstances
  • Effective communication skills and the ability to work across different cultures and social groups
  • Active listening skills to understand clients' needs and craft a positive client experience
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
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