Senior Associate Service Operations Specialist Job at NTT DATA (Yangon)

Senior Associate Service Delivery Specialist

The Senior Associate Service Delivery Specialist at NTT DATA is responsible for ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Moderate level of demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Moderate level of experience delivering IT services, managing IT projects, and understanding the IT service lifecycle
Moderate level of experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Ability to establish strong relationships with internal stakeholders and external clients
Good written and verbal communication skills
Displays an analytical mindset with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Good client service orientation

Job Responsibility

Works as an Independent Contributor (IC) under the guidance of a manager and acts as the interface between the client and the organization
Performs client facing service activation activities and support GDC in service activation completion
Responsible for operations performance, including - Creating Service reports with accuracy and quality
Escalation management and Reporting
Meeting management with clients
Change Management - record changes to RoE, SoW, Asset Verification for Service First incidents
Track RMA returns, client follow up and delivery of assets
Completes vendor follow up for contract backout issues
Ensures Manage Centre activation
Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services

Fulltime

Managed Security Services Operations Senior Specialist

Managed Security Services Operations Specialist is accountable for managing all ...

Location

Türkiye , Ankara

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
Fluent English
Excellent problem-solving skills
Good troubleshooting skills
Good teamwork and interpersonal skills
Good communication skills
Analytical thinking
At least 4 years hands on experience in related departments
Deep understanding of network security, including Firewall, vpn and ips, etc…
Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design

Job Responsibility

Accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations
Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
Accountable for resolving corporate customer incidents by configuring Customer security Equipments
To response customer incident tickets on Service Desk within agreed KPI’s
To resolve customer incident tickets on Service Desk within agreed KPI’s
To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
To inform and escalate core security device/system problems to third level teams

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

HR Operations & Administration Senior Associate

The Senior Associate in HR Operations & Administration at NTT DATA will support ...

Location

Philippines , Kapitolyo

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum Graduate in any discipline from a reputed university
Solid skills in MS Office (Excel, Outlook, PowerPoint)
Good understanding of HR policies, practices and administrative guidelines
Prior experience of HR Master Data maintenance in SuccessFactors or SAP
Good client service skills, including ability to handle issues in a timely and professional manner
Good PC and MS Office application skills. Advance knowledge of excel
Good project and time management skills
High quality oral and written communication skills
Proven high levels of tact, diplomacy and confidentiality
Ability to work independently, take initiative to make decisions when required

Job Responsibility

Provides first level support in response to more complex employee, supervisor and manager questions
Resolves escalated questions from less experienced staff
Engages with HR generalist / HRBP to resolve systemic and/or more complex issues
Tracks status of outstanding issues
May perform as a specialist in one or more HR disciplines
Provides daily HR Operational support to employees in Philippines
Provides routine administrative support including the preparation of correspondence/ reports, meetings coordination and employee file maintenance
Answer standard questions, interpreting policies and helping resolve work-related issues/concerns
Assists with the on-boarding of new employees by ensuring all new hire documentation is collected and filed, ensure all new hires are paid in time, compliance of government IDs, personnel file maintenance, etc
Assists with maintaining HR information, documents / forms, policies, etc

Fulltime

Associate Telecommunications Operations Specialist

The Associate Telecommunications Operations Specialist at NTT DATA is a pivotal ...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field
Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role
Moderate level of experience in telecommunications wire line and wireless services
Developing understanding of client cost accounting methodologies
Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management
Excellent written communication abilities
Clear and concise verbal communication ability
Goal oriented while exhibiting persistence in follow up, escalation, and resolution
Excellent attention to detail and takes pride in delivering demonstrated results
Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables

Job Responsibility

Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls
Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
Keeps management updated of potential invoice processing issues
Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health
Assists with client or vendor escalations
Identifies any IT related issues and communicate them effectively via logging an ITSM ticket
Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management
Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures
Follows client invoice exception business rules and guidelines, as appropriate
Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed

Fulltime

Senior Culinary Operations Specialist

The Sr. Culinary Operations Specialist supports the day-to-day configuration and...

Location

United States , Madison

Salary:

84000.00 - 150000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
5 years of experience in culinary operations, food service operations, POS system management, or related operational roles
Advanced proficiency in POS systems and strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Demonstrated ability to perform the essential duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis

Job Responsibility

Serve as a subject matter expert and primary owner of the Agilysys POS and Nutrislice systems
Process updates to POS menus, pricing, rewards programs, gift cards, refunds, and related system functionality
Coordinate POS-related communication with culinary teams and site leadership
Partner daily with Site Chefs and Sous Chefs to ensure menu adherence, accuracy, and consistency
Manage for POS system updates, signage, and brand adherence
Identify routine system and operational issues, troubleshoot within defined parameters, and escalate complex challenges
Assist with cross-functional workstreams related to POS operations
Ensure accuracy and integrity of menu displays, nutritional information, pricing, and guest-facing systems
Support monthly operational and financial reporting related to POS sales and performance
Track and maintain performance metrics and operational KPIs

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...

Location

Poland , Gdansk

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
Five or more years of proven experience in a technical role supporting multiple systems
Experience using scripting languages to perform and automate tasks
Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
Experience deploying production services into cloud environments
AWS Cloud Practitioner
AWS SysOps Administrator or Solutions Architect Associate preferred
Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
Solid knowledge of Operating Systems & ability to perform troubleshooting required
Proven track record building and maintaining infrastructure in cloud environments

Job Responsibility

Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
Monitoring system and application performance, and logs
Creating and testing backup and recovery procedures
Responding to alerts and incidents when they occur
Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
Escalating issues to vendors or partners when appropriate
Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
Improve or create our best practices to ensure the smooth operation of services and execution of procedures
Develop and improve SOPs for the maintenance of our services and their underlying systems
Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems

What we offer

Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family

Fulltime

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
Five or more years of proven experience in a technical role supporting multiple systems
Experience using scripting languages to perform and automate tasks
Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
Experience deploying production services into cloud environments
AWS Cloud Practitioner
AWS SysOps Administrator or Solutions Architect Associate preferred
Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
Solid knowledge of Operating Systems & ability to perform troubleshooting required
Proven track record building and maintaining infrastructure in cloud environments

Job Responsibility

Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
Monitoring system and application performance, and logs
Creating and testing backup and recovery procedures
Responding to alerts and incidents when they occur
Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
Escalating issues to vendors or partners when appropriate
Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
Improve or create our best practices to ensure the smooth operation of services and execution of procedures
Develop and improve SOPs for the maintenance of our services and their underlying systems
Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems

What we offer

Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family

Fulltime

Senior EX Operations Specialist

The EX Core Operations Specialist is a proactive operational expert responsible ...

Location

Ireland

Salary:

64000.00 - 75000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of related experience
Proficiency in designing and maintaining process documentation
Ability to translate business requirements into actionable technical or functional tickets
Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
Proven skill in supporting end-to-end employee processes
Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
Resourceful, resilient in navigating ambiguity, and always seeking process improvement
Recognized for transforming manual error-prone tasks into automated, scalable solutions

Job Responsibility

Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
handle ad hoc requests for high-value coupons and expansion to new teams
Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation

What we offer

bonus
equity
benefits
Employee Travel Credits

Select Country

Senior Associate Service Operations Specialist

Job Description

Job Responsibility

Requirements

Looking for more opportunities?