Senior Associate/Senior, Risk Consulting (Internal Audit) Jobs

Associate/Senior Associate - FRM

KPMG’s Financial Risk Management (FRM) practice is a specialised service line of...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

ACCA

Expiration Date

January 02, 2026

Requirements

Bachelor’s or master’s degree in economics, Finance, Accounting, Actuarial Science, Statistics, Financial Engineering, Computer Science or any STEM field
Strong analytical and quantitative skills
familiarity with programming or data tools such as Python, R, SAS or SQL is an advantage
Versatile, proactive and willing to research, learn and work across different risk areas
Excellent communication, presentation and writing skills
Self-motivated, able to work independently and in a fast-paced team environment while contributing ideas to the business
Knowledge or experience in risk management, regulatory compliance, audit, treasury or related areas is an advantage (fresh graduates encouraged to apply)
Understanding of Basel II/III, BNM guidelines or other regulatory frameworks (HKMA, MAS, APRA, OJK) is a plus
Prior consulting, banking or insurance exposure is beneficial but not mandatory
Professional qualifications (or pursuing) such as FRM, CFA, ACCA or CA are an advantage

Job Responsibility

Assist in developing and reviewing risk, regulatory and compliance frameworks, policies and procedures across various risk areas such as credit risk, market risk, operational risk, liquidity risk and compliance risk
Conduct regulatory gap assessments on specific risk areas by analysing requirements issued by regulators and preparing documented reports with clear recommendations
Support the development and implementation of risk models for purposes such as capital requirements (Basel IRB), provisioning (IFRS 9), credit decisioning, limit setting, behavioral model, stress testing and other analytical needs
Assist in validating and reviewing risk models to ensure they are fit-for-purpose and meet regulatory and internal policy requirements
Perform risk analytics and support the design of risk-related processes, controls, frameworks, policies and procedures
Assist in providing advisory support on market and liquidity risk topics including IBOR transition, interest rate risk in banking book, valuation of financial instruments and liquidity management
Contribute to practice development initiatives such as research on regulatory developments, industry trends, interpretation of standards and development of new tools or solutions for go-to-market purposes
Work collaboratively within a dynamic team environment and support Project Managers/Project Directors in developing reports, tools, solutions and other project deliverables
Gain exposure to various risk domains and support assignments across different risk areas as required

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New

Payment Operations Specialist

We are looking for a Payment Operations Specialist to innovate and grow with us....

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel

Job Responsibility

Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Perform additional ancillary tasks
Processing outbound supplier payments for our B2B payment network
Processing domestic and foreign payment exceptions
Ensuring check payments are managed and adjusted
Handling international payment inquiries

Fulltime

New

Director of Operational Transformation

As the Director of Operational Transformation for Paymode, you will leverage str...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, operations management, or related field (Master’s preferred)
10+ years of experience in operational excellence or process improvement
at least 5 years in a leadership role within payments or fintech
Proven success in leading transformation and continuous improvement initiatives
Strong analytical, problem-solving, and project management skills
Excellent communication, interpersonal, and leadership abilities
Occasional travel may be required for team alignment and client engagements

Job Responsibility

Escalation Monitoring: Regular weekly reporting weekly updates to CCO and Paymode SLT on managing escalated customer issues (facilitating and driving for the team), ensuring RCA is completed and ensuring root cause fixes are addressed
Operational Excellence Strategy: Support the implementation and execution of innovative business process improvements resulting in measurable financial and customer loyalty gains
Act as a sustainability expert to maintain and improve business financial results
Project Leadership: Serve as Project Team leader, mobilizing members across the organization to accomplish goals specified in project charters
Refine and update charters with clear problem statements, financial and customer goals, scope, staffing, and scheduling
Plan and facilitate productive team meetings, manage activities outside meetings, and ensure projects remain on schedule
Communicate progress and risks to senior leadership and assure approved improvements are implemented before project closure
Lean Program Leadership – Represent Paymode in enterprise-wide operational excellence initiatives, applying Lean principles to streamline workflows, reduce operational costs, and minimize escalation drivers
Training & Enablement – Provide training to leaders and teams on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results as measured by balanced scorecards
Continuous Improvement & Capability Building: Best Practice Sharing – Promote a culture of continuous improvement by sharing best practices across Paymode teams and benchmarking against fintech industry standards

New

Director of Account Management

The Director of Account Management is responsible for leading a team of between ...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

8+ years of management experience in customer success, account management, or sales
Highly analytical
proven experience driving success and revenue realization through data-driven processes
Positive, self-motivated, team player, action and results-orientated
Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
Experience in SaaS businesses
FinTech/Payments experience preferred
Highly organized and capable of working effectively across functional groups
Excellent communicator, both written and verbal
Experience managing and leading fast-paced account management or customer-focused teams

Job Responsibility

Lead a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue
Understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients
Building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success
Work efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients
Build and maintain key relationships with the Channel Managers, Banks, and directly with Clients
Lead the Account Managers to become their clients’ trusted advisors
strategically developing client, vendor, and internal relationships
Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth

New

Customer Support Technical Analyst

The Customer Service team provides support to our customers with a range of quer...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years working within a customer services environment or within Customer success in a SaaS environment
Experience of working within an omni-channel environment
Experience of case management within a CRM environment
Experience of multi-tasking whilst maintaining quality customer interactions
Able to work to within tight service level agreements
Able to operate in a team environment
Able to remain calm and professional under pressure
A logical and methodical approach to problem diagnosis and resolution
Resilient and self-motivated
A passion for technology with some experience of: Windows Server and Windows desktop operating systems

Job Responsibility

Assisting customers with a wide range of technical queries and providing efficient and accurate resolution
Managing queries in line within a structured case management discipline and achieving required Service Level Agreements
Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
Providing our customers with the highest level of service to Delight them at each interaction
Responding to and resolving customer queries via phone, email, chat and the Bottomline customer care portal within set service level agreements
Updating and managing an accurate audit of each customer query within our Customer Record Management software
Managing multiple cases via a variety of communication channels at one time
Working within strict Service level Agreements
Communicating technical information in a customer friendly way

Fulltime

New

Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a ...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Proficient in Paymode-X product
Customer service and communication skills including business writing
Software and environment trouble-shooting and diagnostic skills
Solid understanding of basic computer functions and ability to teach/train users
Experience supporting software as a service
Proven ability to communicate effectively via printed material and on the telephone
Strong oral and written communications skills
Excellent organizational, problem solving and communications skills
The ability to work independently and balance multiple priorities
Team player, resourceful, flexible

Job Responsibility

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Assists with identifying root cause of problems
manages and resolves issues in a constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships

New

Customer Success Manager

As a Customer Success Manager within Rest of World Banking, you are responsible ...

Location

United Kingdom , London

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

3-5+ SaaS Customer Success or Account Management experience
Demonstrated commercial mindset, with an understanding of “selling moments”
Process orientation, with a keen focus on Customer goal achievement KPI’s
Experience of using data to drive growth and retention campaigns

Job Responsibility

Develop long-term relationships with customers, understanding their business needs
Protect the revenue and maximise renewal opportunities
Act as a strategic advisor, identifying opportunities for upselling and cross-selling
Monitor customer health scores and proactively address potential issues
Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Serve as the main point of contact for customer inquiries and concerns
Work cross-functionally with sales, support, and product teams to resolve customer issues
Monitor customer engagement metrics, churn rates, and overall satisfaction
Prepare reports and insights on customer success initiatives

New

Customer Success Associate

As a Customer Success Associate, you will play a key role in protecting revenue ...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships
Strong communication skills—verbal, written, and virtual (video/phone)
Ability to manage multiple priorities and work effectively under pressure
Highly organised with excellent attention to detail and time management skills
Ability to assess business needs and identify risks impacting project success
Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
Confident, self-motivated, and collaborative team player with a desire to learn
Proficient in Microsoft Word, Excel, and PowerPoint

Job Responsibility

Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily
Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success
Monthly Analysis: Provide a summary of changes in risk status and churn pipeline
Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders
Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success
Project Support: Undertake specific projects to enhance customer value and revenue growth

Senior Associate/Senior, Risk Consulting (Internal Audit)

ACCA

Location:
Malaysia , Kuala Lumpur

Category:
Finance

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

Expiration:
January 10, 2026

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Requirements:

Additional Information:

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Location:
Malaysia , Kuala Lumpur

Category:
Finance

Contract Type:
Not provided

Job Posted:
December 27, 2025

Expiration:
January 10, 2026