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The Senior Associate Resource Scheduler at NTT DATA is responsible for efficiently allocating and coordinating resources to ensure timely delivery of IT services. Candidates should have solid experience in resource scheduling and project coordination within a technology services environment. A high school diploma is required, and a project management certification is preferred. The role offers a hybrid working environment and immediate start.
Job Responsibility:
Receives and processes resource requests
Provides related coordination support as aligned to resource scheduling to the delivery teams
Provides resource scheduling coordination activities to the immediate team
Provides general project planning support
Maintains accurate resource schedules of resource assignments, availability, and scheduling changes
Assists Resource Schedulers in evaluating project and SLA requirements and related resource needs
Monitors schedules to identify scheduling conflicts and assist in resolving them promptly
Helps convey resource allocation decisions and schedule changes to relevant parties
Assists in tracking resource capacity and availability, including accounting for vacations, training, and non-project work
Assists with the coordination of the contractor resource process, from gaining approvals to engaging contractors into the business
Performs any other related task as required
Requirements:
High school diploma or equivalent qualification
Completed or working towards completing a project management certification
Solid resource scheduling and / or project coordination / administration experience gained within a technology services environment is preferable
Solid demonstrated planning, organizing and administrative support experience
Ability to work with diverse personalities and demonstrates a high level of teamwork
Proactive in approach and thorough attention to detail
Excellent verbal and written communication
Service-oriented aptitude with good problem-solving ability
Solid expertise in project management coordination
Ability to adapt to changing priorities and work effectively under pressure