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Senior Associate Quality Assurance

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NTT DATA

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Location:
Indonesia , Jakarta Selatan

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Associate Quality Assurance role at NTT DATA involves ensuring the performance of application technologies like ErP and Middleware. The position requires proactive incident management, effective communication, and collaboration with teams. A bachelor's degree in IT or equivalent experience is essential. Join a diverse workplace focused on innovation and client success.

Job Responsibility:

  • Ensure that our clients' packaged application technologies, such as ErP and Middleware, are always in top shape
  • Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
  • Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs)
  • Update tickets with resolution tasks
  • Log incidents promptly
  • Communicate with other teams and clients to extend support
  • Execute changes carefully and ensure that all changes are properly documented and approved as part of the change management process
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Lead initial client escalations for operational issues
  • Identify problems before they impact client services
  • Contribute to producing trend analysis reports for continuous improvement
  • Support project work
  • Execute approved maintenance activities
  • Assist in implementing and delivering disaster recovery functions

Requirements:

  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
  • Ability to plan activities and adapt quickly to changing circumstances
  • Effective communication skills and the ability to work across different cultures and social groups
  • Active listening skills to understand clients' needs and craft a positive client experience
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
  • A bachelor’s degree in information technology/computing or equivalent work experience
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Part of a global company with experts in more than 50 countries

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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