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Senior Associate, Product Management - Customer Services & Strategy (US Card)

United States, McLean, Virginia 99100.00 - 135700.00 USD / Year · Job Posted December 30, 2025

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Job Description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The US Card Customer Services & Strategy team has several openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces.

Job Responsibility

  • Collaborate with tech teams to build comprehensive acceptance criteria
  • Breakdown business epics into features and user stories
  • Use hypothesis-driven assessment of data
  • Own and prioritize feature development roadmaps
  • Work autonomously in an agile environment to conduct research and develop features
  • Collaborate with designers, technologists, data scientists and subject-matter experts
  • Deliver well-managed product platforms
  • Articulate a succinct product roadmap

Requirements

  • Bachelor’s degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice to have

  • Bachelor’s degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products
  • 1+ years of experience working on core product platforms powering digital experiences
  • 1+ years working with cross functional teams as a product owner in an agile development process

What we offer

  • Performance based incentive compensation (cash bonus(es) and/or long term incentives)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits

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