Senior Associate, Product Management - Customer Assist: AI-Ready Tools

Senior Associate, Product Management - Customer Assist: AI-Ready Tools. Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role: The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers. The goal is to be at the forefront of digital transformation by evolving Customer Assist from a text-based chat experience into a fully multimodal experience capable of seamless voice, image, and document-based interactions. This role will focus on enabling new servicing needs by developing AI-Ready Tools that enable the multi-agentic AI platform to take action on the customer's natural language request. As a Senior Associate, Product Manager for Customer Assist AI-Ready Tools, you will be responsible for defining the product requirements, technical specifications, and the end-to-end delivery of the tools needed to power Customer Assist. You will collaborate closely with large, cross-functional teams spanning engineering, business analysis, and risk. Additionally, you will help define a scalable, continuous delivery pipeline that simplifies tool creation and accelerates our path to automating customer servicing needs at scale.