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Senior Associate, Product Management - Agent Servicing Platform

United States, McLean 101100.00 - 138400.00 USD / Year · Job Posted January 22, 2026
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Job Description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We are seeking a product manager to join the Servicing Strategy organization supporting the Agent Servicing platform. As a platform product manager you will be responsible for delivering data-driven outcomes and solutions which support a developer and agent experience that fosters a community of collaboration, scalability, and reuse.

Job Responsibility

  • Apply discovery and research techniques to solve internal customer pain points
  • Break down business epics into features and further into user stories
  • Write acceptance criteria and lead grooming efforts with the tech team
  • Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases
  • Establish and maintain a high level of credibility with stakeholders
  • Evaluate and explore new technical approaches to solve customer needs

Requirements

  • Bachelor’s degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice to have

  • Bachelor’s degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products
  • 1+ years of experience working on core product platforms powering digital experiences
  • 1+ years working with cross functional teams as a product owner in an agile development process

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

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