Senior Associate, Product Management - Customer Services & Strategy (US Card) Job at Capital One (McLean, Virginia)

New

Head of Modern Slavery Services

Part of the Modern Slavery Services team in Scotland and Northern Ireland, the H...

Location

United Kingdom , Scotland; Northern Ireland

Salary:

49807.00 GBP / Year

Migrant Help

Expiration Date

January 05, 2026

Requirements

Experience and understanding of working with external agencies and developing increased opportunities for service users
Ability to motivate and lead a diverse team of managers
A demonstrable ability to communicate effectively both in writing and verbally, including well developed report writing and presentation skills
Ability to work in a timely fashion dealing with challenging and changing needs, prioritising work as necessary
This post is subject to a Protecting Vulnerable Group (PVG) and ACCES NI check
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Provide leadership, ownership and accountability for the day-to-day operational management of the service
Point of escalation and support for Regional Managers
Line management, supervision and appraisal of direct reports and oversight of staff, supervisory responsibilities for Regional Managers
Co-ordination of strategic stakeholder engagement plan for both services
Responsible for the recruitment, management and development of the two regional teams, ensuring high performing, highly motivated and engaged teams that will contribute to organisational success
Working with the service Director to develop reliable longer-term forecasts of demand for service planning purposes
Ensure compliance with all statutory and contractual requirements, and adherence to Migrant Help’s Policies and Procedures
Lead contact for Migrant Help’s Quality Team for organisational or contractual audits and inspections, providing oversight of audit and quality monitoring activities undertaken by the modern-day slavery teams to implement actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales
Represent the organisation at regional and stakeholder meetings, maintaining our professional standing as a key strategic partner
Responsible for coordinating management information, financial reporting, invoicing, audit/inspection requirements and ensuring these are completed accurately and within timescales

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

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New

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Migrant Help

Expiration Date

January 12, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

New

People Operations Manager

The People Operations Manager delivers value-added programs and initiatives with...

Location

United States , St. Augustine

Salary:

Not provided

DLP Capital

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant experience may be considered in lieu of
8+ years of comprehensive HR experience in a multi-state environment
Prior experience providing HR services to Property Management teams with focus on multi-family experience is required for this position
Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, workers’ compensation, HR lifecycle administration, talent acquisition, employee relations, payroll, and performance management, prior experience with learning and development is a plus
Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce including thorough knowledge and understanding of regulatory compliance in conjunction with ACA, HIPAA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc.
Ability to act with integrity, professionalism, and confidentiality
Demonstrated conceptual, analytical, and problem-solving skills
Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities
Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement
Ability to work autonomously, while remaining aligned with HR strategies and business objectives

Job Responsibility

Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset
Provide front-line guidance, administration, and assistance on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave and accommodation administration, workers’ compensation, performance and compensation management, and related HR policies and programs
Collaborate with relevant stakeholders and People Operations Team on related business initiatives, serving as a Business Partner to the Property Management Teams
act as a steward to Shared Services core processes, initiatives, and programs
Assist as needed with staffing plans and onboarding for Property Teams by providing support with recruiting efforts and managing pipeline movement
Ensure job descriptions (RRREK’s) are up to date and compliant with all local, state and federal regulations inclusive of periodic audits and modifications
Maintain data integrity for the People tech stack by monitoring and managing data systems and processes and making recommendations for improvements. Use data and metrics to make critical decisions
identify patterns and report trends as appropriate
Contribute to and/or run specialized committees on topics such as safety, training, recognition, communication, etc
Assist with compensation review cycles and monitor classification and compensation

What we offer

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools

Fulltime

New

Handyman

JRL / Midgard are looking for experienced Handymen to work on a project in Moorg...

Location

United Kingdom , London

Salary:

Not provided

JRL Group

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience as a Handyman
MUST HAVE a Valid CSCS Card
Tools & PPE Required
Valid Work Permit / Right to Work in UK

Job Responsibility

Duties will be making platforms, ramps, floor protection with ply, boxes
Basic joinery work build ramps shelves etc

Fulltime

New

Manager or Director of Investor Relations

The Manager or Director of Investor Success will lead sales efforts to drive new...

Location

United States , Palm Beach

Salary:

Not provided

DLP Capital

Expiration Date

Until further notice

Requirements

Must live in or near Palm Beach, FL - but will work remotely
5-7 years of experience in related field
Customer service-oriented approach to investments
Strong knowledge of investment products required
Experience with HubSpot a plus
The ability to independently drive revenue-producing activities

Job Responsibility

Drive proactive investor engagement through daily new-prospect outreach, ongoing investor call cycles, face-to-face/Zoom meetings, and consistent follow-up/follow-through that nurtures strong long-term relationships
Deliver a WOW investor experience by providing same-day responsiveness, handling incoming inquiries, leading alignment meetings, presenting 1:1 and in groups, and maintaining deep expertise in DLP funds, products, and market trends
Grow the investor base and referral ecosystem by consistently adding new opportunities, aggressively listening to investor needs, gathering referrals from investors and team members, and serving as a cultural ambassador for DLP
Leverage tools, events, and cross-functional coordination by maximizing HubSpot CRM, collaborating closely with the Experience Team and Investor Coordinator, completing intake packets, and utilizing DLP events to educate and convert investors
Champion service excellence and brand reputation by producing raving 5-star reviews, offering referrals to other DLP business lines, actively participating in company and industry events, and consistently modeling DLP’s Core Values

What we offer

Unlimited PTO
health/dental/vision/life insurance
401(k) matching
parental leave
adoption services reimbursement/learning/educational incentives
Volunteer Time Off
well-being programs
company events
self improvement/productivity tools

Fulltime

New

Project Manager

JRL Demolition is a part of the JRL Group which encompasses 14+ divisions delive...

Location

United Kingdom , London

Salary:

Not provided

JRL Group

Expiration Date

Until further notice

Requirements

Valid CCDO Black / Gold card & SMSTS
Qualified by experience (trade background) or construction related degree
Excellent communicator
Ability to demonstrate having previously worked on sub & superstructures packages
Man management skills
Be hungry for growth within the business

Job Responsibility

Organise the site so that work is carried out to the required health and safety standard with minimum risk to operatives, equipment and materials
Know the requirements of the health and safety policy and arrangements
Ensure that the health and safety policy and arrangements are being implemented
Ensure that staff under their immediate control are familiar with the parts of the health and safety policy and project health and safety documents which affect them or the activities in which they are engaged
Ensure that every operative under their control is inducted before work starts for the first time and the induction is recorded
Ensure that the requirements of the company's health and safety and environment management systems as set out in this manual are observed
Ensure that all registers, records and reports are maintained and that "competent persons" are appointed to supervise operatives and to operate plant and machinery
Liaise with site supervisors, foremen and operatives to ensure that risk assessments or safe systems of work are provided, checked and deemed as adequate prior to the work starting on site
Ensure that task specific permits are obtained / issued before work commences
Ensure that the company procedures are followed for the reporting, recording and investigation of all incidents including near misses

What we offer

Competitive salary, with confidence of working for an established and growing company
Company Pension Scheme
Private Healthcare
Opportunity for progression within the business
An opportunity to work on some of the nation’s most exciting Construction projects
Dedicated Training & Development Department
A stimulating & dynamic environment
Team bonding events
Sporting Events – perfect for the keen cyclist/runner

Fulltime

New

Payroll Assistant

The JRL Group is a highly successful, privately owned, national construction gro...

Location

United Kingdom , Borehamwood

Salary:

Not provided

JRL Group

Expiration Date

Until further notice

Requirements

Experience within payroll
Familiar with PAYE & CIS payment runs
Flexible
Ability to work as part of a well-established team
Experience using COINS is advantageous
Excellent telephone manner

Job Responsibility

Assist with weekly (CIS) and monthly (PAYE) payroll
Maintain & check new starter paperwork & records
Check right to work
Deal with AOE
Run weekly costing reports for accounts
HMRC submissions
Manage and input new starters

What we offer

Competitive salary, with confidence of working for an established and growing company
Company Pension Scheme
Private Healthcare
Opportunity for progression within the business
An opportunity to work on some of the nation’s most exciting Construction projects
Dedicated Training & Development Department
A stimulating & dynamic environment
Newly refurbished Gym & multiple gym facilities
Free gym classes inc. spin, boxing, yoga, reformer pilates, circuits, etc.
In-house barista

Fulltime

New

Managing Director, Head of Originations

The Managing Director, Head of Originations, plays a pivotal role in leading a h...

Location

United States , Dallas

Salary:

Not provided

DLP Capital

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in commercial real estate investment and lending
Proven leadership in growing sales and origination teams, with the ability to teach, coach, and manage a geographically dispersed workforce
In-depth knowledge of credit, underwriting, valuation, and structured finance, with experience at regulated and/or unregulated institutions
Expertise in financing the construction, development, or improvement of single-family communities, as well as multifamily and mixed-use properties
Track record of successfully growing and managing a dispersed portfolio of real estate assets
Strategic and entrepreneurial mindset, thriving in dynamic, growth-oriented environments

Job Responsibility

Act as a team-oriented player-coach, developing and leading a group of skilled commercial loan origination professionals while maintaining a personal book of business
Set ambitious growth targets and manage business plans for the Texas-based origination team, overseeing origination strategy and market execution
Serve as a hands-on leader, actively collaborating with team members to solve challenges and ensure successful execution
Expert in structuring and negotiating complex loans, including mezzanine financing and preferred equity, with emphasis on ground-up development, construction, and value-add strategies for residential assets such as multifamily, build-to-rent, manufactured housing, horizontal single-family, and master-planned communities
Leverage established relationships with developers, owners, and investors to source and close high-quality lending opportunities
Develop a consistent origination pipeline aligned with the firm's credit strategy and growth objectives, overseeing all aspects of deal origination and collaborating with senior stakeholders on structuring, negotiation, and closing of loans
Work closely with the credit risk and underwriting teams to ensure transactions meet underwriting standards and investor expectations
Partner with Portfolio Management and Servicing teams to uphold strong risk management, credit quality, and portfolio oversight standards
Enhance the firm's brand and visibility by participating in industry events, contributing thought leadership, and engaging in relationship-driven business development, representing the firm as a trusted and solution-oriented partner

What we offer

Unlimited PTO
health/dental/vision/life insurance
401(k) matching
parental leave
adoption services reimbursement/learning/educational incentives
Volunteer Time Off
well-being programs
company events
self improvement/productivity tools

Fulltime

Senior Associate, Product Management - Customer Services & Strategy (US Card)

Capital One

Location:
United States , McLean, Virginia ▼
Richmond, Virginia
Chicago, Illinois
New York, New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 30, 2025

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