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Capital One Logo Capital One · IT - Administration

Senior Associate, Process Manager - Debt Billing

United States, Riverwoods, Illinois Employment contract 88800.00 - 101300.00 USD / Year · Job Posted June 09, 2026
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Job Description

As the Senior Process Manager for Discover Debit Billing, you will own the strategic governance, execution, and optimization of the end-to-end billing and settlement processes for the Discover Debit network. This critical role ensures that all fees are accurately calculated and applied across billions of high-volume transactions. You will lead initiatives to safeguard network revenue, design automated data workflows, maintain strict regulatory and audit compliance, and partner with cross-functional technical teams to scale billing infrastructure.

Job Responsibility

  • Own the strategic governance, execution, and final validation of end-to-end billing, interchange, and settlement processes for the Discover Debit network
  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives
  • review data for trends and gaps in the process that may require additional review
  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
  • escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
  • Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
  • Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests
  • may challenge forum decisions if project outcome impacts department processes
  • May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
  • Coach and train junior PM levels on processes, performance targets and goals
  • Provide customer service and training to internal customers on specific processes they manage
  • may deliver presentations, including up to the executive level
  • May perform process or parts of the process as needed

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Microsoft Office or G Suite
  • At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Nice to have

  • Bachelor’s Degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
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