Senior Associate Legal Engineer

• Lead 5-15 customer implementations simultaneously
• Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans
• Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes
• Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient
• Managing challenging conversations with customers to reset expectations and address product feedback
• Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
• Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively
• Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks
• Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution

• 3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred)
• Passion for learning new technologies and driving outcomes through technical solutions
• Comfortable translating business requirements into scalable product configurations and workflows
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
• Able to respond to and resolve tough conversations with executive sponsors and end users
• Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams
• Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans
• Familiarity with CLM (contract lifecycle management) and legal ops business processes
• Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases
• Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Exposure to AI‑assisted contracting ( smart import, clause extraction, playbooks, redline assist) is a plus

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• the opportunity to help build the company you want to work at
• Offers Equity