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Senior Associate Infrastructure Engineer

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NTT DATA

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Location:
Malaysia , Petaling Jaya

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Associate Infrastructure and Operations Engineer is a developing subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software. This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company.

Job Responsibility:

  • Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA)
  • Update tickets with resolution tasks performed
  • Maintains network and services availability by performing maintenance and health checks
  • Supports, assists or leads engineering, design and problem isolation
  • Provides third level support to all incidents, requests and identify the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
  • Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management
  • Establishes monitoring for platform infrastructure
  • Leads and manages all initial client escalation for operational issues
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
  • Ensures all changes are carried out with proper change approvals
  • Plans and executes approved maintenance activities
  • Performs any other related task as required

Requirements:

  • Bachelor’s degree or equivalent in Information Technology or a related field
  • Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications
  • Moderate level of experience in similar IT roles, with a focus on IT infrastructure engineering and operations
  • Proven working experience in a large-scale organization
  • Moderate level of experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP
  • Moderate level of experience supporting IT infrastructure and service delivery
  • Moderate level of experience working with vendors and/or service providers
  • Moderate level of experience, judgment and drive to plan, make decisions and accomplish individual and team goals
  • Moderate level of experience working in a team-oriented, collaborative environment
  • Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration
  • Understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement
  • Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform
  • Understanding of server and desktop hardware/operating systems, networks, firewalls
  • Good oral, written and presentation communication skills
  • Knowledge of IT infrastructure management processes, techniques, risks and best practices
  • Knowledge of infrastructure technologies such as system management, system/network administration and development
  • Knowledge of server administration, data center operations, project and change management principles and practices
  • Ability to facilitate discussions in order to address emerging problems and opportunities
  • Ability to handle multi-task, set priorities and meet deadlines
  • Knowledge and understanding of information systems technology areas

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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