Senior Associate, HR Operational Excellence

• Assist in analyzing HR processes to identify opportunities for improving employee interactions and satisfaction
• Help gather and organize employee feedback to identify pain points and recommend small-scale improvements
• Support the creation and maintenance of HR tools and resources that are end user-friendly and aligned with employee needs
• Participate in continuous improvement projects, including workshops or Kaizen events, to streamline workflows and eliminate inefficiencies
• Support documentation of current and improved HR processes, ensuring clarity and consistency
• Apply basic process improvement techniques and contribute ideas for making HR operations more effective
• Support the implementation and enhancement of HR systems (e.g. Workday, ServiceNow) through testing, user support, and documentation
• Monitor system performance and assist in resolving data quality or functionality issues in collaboration with HR Technology and DTI teams
• Help prepare training materials and user guides to improve adoption and understanding of HR systems
• Work closely with regional/local HR teams and Centers of Excellence to understand their needs and assist with solutions
• Collaborate with HR Technology and DTI teams to support ongoing system maintenance and compliance with global standards
• Participate in projects related to HR system setup and process implementation for new business entities or regions

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
• 5-8 years of experience in HR operations, systems, or process improvement is preferred
• Strong understanding of HR systems and data management concepts
• Strong organizational skills and attention to detail
• Good communication and teamwork skills
• ability to work with stakeholders across functions
• Interest in continuous improvement methodologies (Lean, Six Sigma, etc.)
• certification is a plus but not required
• Demonstrated ability to lead cross-functional projects and apply continuous improvement methodologies
• Demonstrates strategic agility, sets priorities in line with business requirements
• Drives for results
• encourages decisions, processes and outcomes of the highest quality
• Flexible and well organized, with a good sense of priorities
• Leverages HR functional knowledge and continuously expanding business acumen
• Demonstrates project and issue management skills
• uses a variety of techniques and methods to reach win/win solutions
• Process and change management skills
• Strong interpersonal and communication skills
• Excellent analytical, project management (agile), and interpersonal communication skills

• Interest in continuous improvement methodologies (Lean, Six Sigma, etc.)
• certification is a plus but not required

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards