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We are looking for a Senior Associate, External Communications to support Shopify’s growing presence across international markets – primarily Europe with some support for APAC & MENA. This role strengthens Shopify’s ability to tell compelling product, merchant, and policy stories that build brand awareness, affinity, trust, and relevance in diverse local contexts, particularly in high-growth and priority expansion markets. This is a hands-on individual contributor role for someone who enjoys digging into stories, shaping narratives, and executing campaigns end-to-end. You will work closely with colleagues across External Communications, Public Affairs, Product, Marketing, and other teams to help translate Shopify’s priorities into clear, locally resonant communications. The role blends strong execution with judgment: writing and editing, pitching and coordinating campaigns, supporting senior leaders, and helping ensure Shopify shows up in the right conversations across media, creators, and emerging platforms.
Job Responsibility:
Support proactive and reactive external communications across core (UK/DE/FR/ES/IT) and expansion markets in EMEA
Help build, localize, and deliver narratives that support product launches, merchant stories, and Shopify’s brand and reputation
Support media engagement through drafting briefing materials, coordinating with agencies, and assisting with local press planning and outreach
Support the delivery of communication projects in the region, coordinating stakeholders across multiple time zones and business units
Turn data into compelling narratives that speak to Shopify’s audiences
Provide executional support for policy and public affairs communications
Coordinate closely with Partnerships, Revenue, Marketing, and International teams
Manage strategy and develop content for European executives’ shared media channels, events, and presentations
Requirements:
Exceptional writing and storytelling skills
Ability to adapt tone and messaging for different audiences and markets
Experience supporting external communications across diverse or multi-market environments, ideally in Europe or international contexts
Fluency in English, with at least one additional language required
Ability to simplify complex topics into clear, accessible narratives
Strong project management skills, including experience coordinating timelines, stakeholders, and external agencies
Proven ability to work cross-functionally, building trusted relationships and delivering collaboratively in fast-paced environments