Senior Associate Engineer, Managed Services Job at NTT DATA (Cyberjaya)

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Cross Technology Managed Services Engineer (L3)

The Managed Services Cross Technology Engineer (L3/4) –Automation is an advanced...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Storage HDS

Job Responsibility

Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Supports, tracks, and documents change implementation
Provides timely escalation of all tickets to management with ensuing updates, where applicable

Fulltime

Senior Associate Technical Services Cross Technology Systems Integration Specialist

The Senior Associate Cross Technology Technical Services (TS) Systems Integratio...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing understanding and appreciation of technical design and business principles
Developing knowledge of fundamental project and administration ability
Displays customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Collaboration certification required (Voice certification preferred)
Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.

Job Responsibility

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)
Conducts elementary presentations within the customer's organization
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
Performs any other related task as required

Fulltime

Senior Associate Data Engineer

The Senior Associate Data Engineer is a developing specialist role, tasked with ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of the definition and management of scoping requirements, definition and prioritization activities
Understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models
Knowledge of Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP
Understanding of data architecture landscape between physical and logical data models
Analytical mindset with good business acumen skills
Problem-solving aptitude with the ability to communicate effectively, both written and verbal
Ability to build effective relationships at all levels within the organization
Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.)
Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field
Relevant certifications preferred such as SAP, Microsoft Azure etc

Job Responsibility

Contributes to the creation of data models in a structured data format to enable analysis thereof
Proactively supports the design and development of scalable extract, transform and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources
Participates in the transformation of object and data models into appropriate database schemas within design constraints
Interprets installation standards to meet project needs and produce database components as required
Receives instructions from various stakeholders to create test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations
Proactively supports the running of data migrations across different databases and applications, e.g. MS Dynamics, Oracle, SAP and other ERP systems
Support the definition and implementation of data table structures and data models based on requirements
Contributes to analysis, and development of ETL and migration documentation
Receives instructions from various stakeholders to evaluate potential data requirements
Supports the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives

Fulltime

Senior Associate Data Engineer

The Senior Associate Data Engineer is a developing specialist role, tasked with ...

Location

Malaysia , Selangor

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of the definition and management of scoping requirements, definition and prioritization activities
Understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models
Knowledge of Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP
Understanding of data architecture landscape between physical and logical data models
Analytical mindset with good business acumen skills
Problem-solving aptitude with the ability to communicate effectively, both written and verbal
Ability to build effective relationships at all levels within the organization
Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.)
Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field
Moderate level experience in data engineering, data mining within a fast-paced environment

Job Responsibility

Contributes to the creation of data models in a structured data format to enable analysis thereof
Proactively supports the design and development of scalable extract, transform and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources
Participates in the transformation of object and data models into appropriate database schemas within design constraints
Interprets installation standards to meet project needs and produce database components as required
Receives instructions from various stakeholders to create test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations
Proactively supports the running of data migrations across different databases and applications, e.g. MS Dynamics, Oracle, SAP and other ERP systems
Support the definition and implementation of data table structures and data models based on requirements
Contributes to analysis, and development of ETL and migration documentation
Receives instructions from various stakeholders to evaluate potential data requirements
Supports the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives

Fulltime

Senior Associate Technical Services Cross Technology Systems Integration Specialist

The Senior Associate Cross Technology Technical Services (TS) Systems Integratio...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing understanding and appreciation of technical design and business principles
Developing knowledge of fundamental project and administration ability
Displays customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Collaboration certification required (Voice certification preferred)
Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.

Job Responsibility

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)
Conducts elementary presentations within the customer's organization
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
Performs any other related task as required

Fulltime

Senior Associate Infrastructure Engineer

The Senior Associate Infrastructure and Operations Engineer is a developing subj...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Information Technology or a related field
Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications
Moderate level of experience in similar IT roles, with a focus on IT infrastructure engineering and operations
Proven working experience in a large-scale organization
Moderate level of experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP
Moderate level of experience supporting IT infrastructure and service delivery
Moderate level of experience working with vendors and/or service providers
Moderate level of experience, judgment and drive to plan, make decisions and accomplish individual and team goals
Moderate level of experience working in a team-oriented, collaborative environment
Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration

Job Responsibility

Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA)
Update tickets with resolution tasks performed
Maintains network and services availability by performing maintenance and health checks
Supports, assists or leads engineering, design and problem isolation
Provides third level support to all incidents, requests and identify the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management
Establishes monitoring for platform infrastructure
Leads and manages all initial client escalation for operational issues

Fulltime

Senior Associate Legal Engineer

Legal Engineers are product experts and problem solvers. They are responsible fo...

Location

United States , San Francisco

Salary:

84000.00 - 105000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred)
Passion for learning new technologies and driving outcomes through technical solutions
Comfortable translating business requirements into scalable product configurations and workflows
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
Able to respond to and resolve tough conversations with executive sponsors and end users
Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams
Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans
Familiarity with CLM (contract lifecycle management) and legal ops business processes
Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases
Ironclad’s Values: Drive, Intent, Integrity, and Empathy

Job Responsibility

Lead 5-15 customer implementations simultaneously
Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans
Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes
Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient
Managing challenging conversations with customers to reset expectations and address product feedback
Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively
Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks
Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
the opportunity to help build the company you want to work at

Fulltime

Senior Associate DC Engineer

Join NTT DATA as a Senior Associate DC Engineer, where you will design, install,...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical or Mechanical engineering from an accredited university or college or equivalent field experience to successfully perform essential job functions
Relevant vendor certifications
Additional beneficial certifications such as AOS,ATD,CDFOM, CDCDP etc.
Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments
Seasoned knowledge of critical facilities/datacentre operations and maintenance
Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems
Demonstrates good analytical skills, having an ability to analyse, refine, summarize, and clearly present data and information.
5 years of experience in critical facility /datacentre technical operations and maintenance/or engineering design of critical systems

Job Responsibility

Designs, plans, installs, and maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk and high-reliability data center environments.
Understand potential equipment failures and provide full technical support to Facility Operations teams in the event of a critical system failure.
Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
Complies with organizational and governmental safety standards.
Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
Follows operational processes and ensures services and infrastructure meets operational service level agreements (SLAs).
Perform facility system component upgrades as required to ensure reliability and combat obsolescence
Design maintenance programs for Electrical and Mechanical systems to minimize maintenance complexity and reduce maintenance down time.
Validate maintenance performance by analysing trends, operational history, maintenance data and Utilisation metrics

Fulltime

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Senior Associate Engineer, Managed Services

Job Description

Job Responsibility

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