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Senior Associate Engineer, Managed Services

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NTT DATA

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Location:
Malaysia , Cyberjaya

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join NTT DATA as a Managed Services Engineer, where you will maintain IT infrastructure and systems, ensuring client satisfaction through effective incident management and problem resolution. Collaborate with teams to enhance service quality and contribute to change management processes. A Bachelor's degree in IT or equivalent experience is required. Immediate start available.

Job Responsibility:

  • Maintain clients' IT infrastructure and systems
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Restore services and ensure client satisfaction
  • Manage work queues
  • Address incidents and requests within agreed SLAs
  • Update tickets with actions taken
  • Identify, analyse, and log issues before they escalate
  • Collaborate with other teams and clients to provide second-level support
  • Execute changes meticulously, understanding and mitigating risks
  • Contribute to the change management process with detailed documentation
  • Audit incident and request tickets for quality
  • Recommend improvements
  • Identify tasks for automation to enhance efficiency
  • Handle client escalations with professionalism
  • Assist in disaster recovery functions and tests
  • Work with automation teams and support L1 Engineers
  • Contribute to various projects
  • Ensure all changes are approved
  • Maintain a positive outlook in high-pressure situations

Requirements:

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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