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This position sits within Customer 360, Enterprise Data Management & Products (EDPM). The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment. An ideal candidate will be interested in product management, channel delivery, data insights and analytics and emerging database technologies. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.
Job Responsibility:
Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
Strong work ethic with a global mindset
Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates
Ability to work independently and within a team
good communication skills with a "can do" attitude toward creative problem solving
Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality
Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders
Support delivery of key projects/product capability development efforts from ideation to launch and maintenance
Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance
Be a passionate advocate for customers enabling our other product teams to meet their needs more readily
Requirements:
Excellent communication skills, and a knack for data driven storytelling
Prior experience as a product analyst or product owner in digital data field with Agile/SAFe experience is a plus
3+ years professional experience in product management is required
An analytical thinker that is able to focus on leveraging data to make informed decisions
Able to translate complex information into easy-to-understand concepts
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Creative thinker able to re-envision existing processes to support new product development and product improvements
Excellent communicator, comfortable working with multiple stakeholders
Nice to have:
Prior experience as a product analyst or product owner in digital data field with Agile/SAFe experience is a plus
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
What we offer:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program