Senior Associate, Desktop Support Job at Solomon Page (Newark)

New

Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistan...

Location

United States , Indianapolis

Salary:

50.00 - 57.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

2–3 years of experience in a desktop support, help desk, or technical support role
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN
Experience using desktop management tools, remote support tools, and ticketing systems
Excellent troubleshooting, analytical, and problem-solving skills
Strong attention to detail and commitment to delivering high-quality customer support
Understanding of ITIL best practices is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Relevant IT certifications are a plus

Job Responsibility

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
Install, configure, and maintain desktop computers, software applications, and peripherals
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs)
Perform software installations, updates, and patch management across desktop environments
Utilize ticketing systems to document incidents, requests, resolutions, and support activities
Support desktop management and remote support tools to ensure efficient issue resolution
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

Desktop Support Senior Associate - Field Services

The Desktop Support Senior Associate in Field Services is a key role responsible...

Location

Argentina

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

PERFORMS BASIC CONFIGURATION OF DESKTOP NOTEBOOK PRINTERS
MAY ASSIST WITH SIMPLE PARTS REPLACEMENT AND REPAIR DESKTOPS NOTEBOOKS PRINTERS
TRAVEL MAY BE REQUIRED
BASIC KNOWLEDGE OF WINDOWS OPERATING
BASIC CLIENT SERVICE SKILLS

New

Desktop Support Senior Associate-Field Tech

We are currently seeking a Desktop Support Senior Associate-Field Tech to join o...

Location

Mexico , Mexicali

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Performs trouble-shooting, parts replacement, system upgrades, basic deployment, and repair on desktops /notebooks/printers.
Identifies potential issues that could adversely impact end user experience and takes corrective actions
Strong knowledge of Windows operating
Proficient in Windows operating system
Solid client service skills.
Skill set is required
additional certifications for various hardware platforms may be required.

Job Responsibility

Performs trouble-shooting, parts replacement, system upgrades, basic deployment, and repair on desktops /notebooks/printers.
Identifies potential issues that could adversely impact end user experience and takes corrective actions

Senior 3rd Line Desktop Support Engineer

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future ...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale
In‑depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti‑virus and encryption technologies
Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE)
Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients
Development of the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Field Tech Senior Associate

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system) preferred
Office 365 support preferred
Windows troubleshooting, diagnosing, imaging/deployment and software installation preferred
Installation/Troubleshooting of Software/Hardware preferred
Proven customer service background preferred
Able to comprehend and follow verbal and written technical instructions and scripts preferred
A+ certification or equivalent skill set preferred
Individual must have ability to receive calls during the normal business day and after hours preferred
Physically able to lift and move Enterprise and Client technology hardware in our customer environment preferred

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

Field Tech Senior Associate

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs. Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

Fulltime

Field Tech Senior Associate

We are currently seeking a Field Tech Senior Associate to join our team in Chenn...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience

Job Responsibility

Windows, IMAC, Break Fix, Desk Side Support, etc
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

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Senior Associate, Desktop Support

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