Senior Associate, Data Scientist - US Card (Applied GenAI)

Senior Associate, Data Scientist - US Card (Applied GenAI). Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. The Servicing Intelligence team delivers data science solutions to capture value from unstructured, multi-modal data sources — text, image, and audio data. We operate as an applied data science team, building with open source generative AI models and tooling, but prioritizing application over research to scale the adoption of AI with in-market solutions. You will sit on a team of data scientists that collaborates daily with product, tech, and business teams to embed AI in varied domains, including frontline agent servicing, back office document processing, AI for regulatory compliance, and overall customer experience. Your work will apply generative AI on millions of inputs, spanning from extracting key information from unstructured documents to analyzing call transcripts to resolve the root cause of customer friction. As a core member of the team, you will be the driving force to create best-in-class products and experiences powered by the latest emerging generative AI technologies.