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The Sr. Associate, COSE – CRM Enablement is responsible for enabling the success of Client Research Managers (CRMs) through high-impact onboarding, ongoing learning, and close partnership with Sales Enablement and Product Marketing. This role ensures CRMs are equipped with the skills, knowledge, and client acumen needed to manage relationships effectively, grow accounts, and deliver a best-in-class client experience.
Job Responsibility:
Own and facilitate CRM onboarding programs, including live training sessions and hands-on activities
Design and deliver workshops focused on client research workflows, client communication and relationship management
Partner closely with Sales Enablement to align CRM training with sales methodology, messaging, and client strategy
Create scalable learning resources (e.g., playbooks, 1-pagers, refreshers, recordings) for the CRM cohort
Support rollout of new tools, processes, and initiatives impacting CRMs, while measuring effectiveness to continuously improve programs
Requirements:
2+ years of experience in Sales Enablement, Revenue Enablement, Customer Enablement, or a related function