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In this vital role you will be the second line of support after AI-assisted self-service for Amgen staff needing assistance with issues related to Travel, Expense and other corporate services. This role is critical to Amgen’s efforts to ensure that its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients.
Job Responsibility:
Handle incoming queries via ServiceNow related to corporate services
Troubleshoot Travel, Expense and general corporate services operations issues
Maintain logs of common issues and their resolutions
Bring up complex cases to relevant internal collaborators
Update AI assistant and knowledge articles based on frequently asked questions and their answers
Requirements:
Bachelor’s degree with 3+ years in a customer-facing role
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