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In this vital role you will provide operational support and customer service for Amgen’s global corporate card program. This role is critical to Amgen’s efforts to maintain its internal controls and ensure staff can quickly and effectively resolve corporate card related issues so that they can focus on supporting patients.
Job Responsibility:
Process corporate card applications and card account updates, suspensions and closures
Respond to customer queries via ServiceNow related to their card account and card transactions
Liaise with the card provider to resolve issues
Assist with resolution of merchant disputes and credit balance refunds
Monitor card accounts for delinquencies and support communications to users
Participate in quarterly accounting accruals and data reconciliations
Requirements:
Bachelor’s degree with 3+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience
Knowledge of corporate card programs (AMEX, Citi, Bank of America, etc.) or financial services preferred
Familiarity with international corporate card programs and provider platforms
Strong customer service orientation
Attention to detail and process accuracy
Ability to identify and suggest improvements to processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset
Nice to have:
Experience working for a multinational enterprise and with global teams
Experience with SAP Concur and ServiceNow
Understanding of Expense management policies, procedures, and processes
What we offer:
Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
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