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Senior Associate Consultant

India, Bangalore · Job Posted January 25, 2026
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Job Description

As a Senior Associate Consultant, you will work closely with Product Owners and Practice Managers to analyze business requirements and design effective technical solutions. Your role will involve creating detailed systems design documents, conducting database testing, and ensuring successful project execution using SCRUM and KANBAN methodologies. You will also engage with stakeholders to ensure alignment with business outcomes and provide post-deployment support.

Job Responsibility

  • Work closely with Product Owners and Practice Managers to receive detailed business/user requirement specifications
  • Assist with the preparation of a technical requirements document
  • Analyze business requirements and ensure that the designed solution meets those requirements
  • Perform proof of concept if required
  • Transform the detailed requirements into a complete, detailed systems design document
  • Convert the design into a complete information system
  • Ensure that throughout the development phase, the process is documented
  • Actively engage with Product Owners and Practice Managers during testing for UAT Clearance
  • Assist with the resolution of any problems identified in the integration and test phases
  • Examine any program errors in logic and data and make the necessary recommendations
  • Perform deployment of the code to Prod environment and provide post deployment support
  • Support all the code sets and implementations that have been implemented in production
  • Write and distribute the task descriptions in a production environment
  • Assist with post-implementation process reviews
  • Adhere to Sprint plan
  • Documentation and communication of changes made to the system

Requirements

  • Expert in Service Now ITSM, ESG, NowAssist and associated modules
  • Knowledge on multi-technology application design best practices
  • Ability to take holistic views of application environments
  • Ability to work with abstract concepts and have sound problem solving and analytical skills
  • Strong people interaction and collaboration capability
  • Deep technical understanding of development and platform engineering
  • Excellent client-centricity
  • Highly Organized and planned individual
  • Self-starter and self-managed
  • Strategic ability to define the technical direction
  • Strong stakeholder and relationship management
  • Excellent communication skills
  • Ability to demonstrate impeccable attention to detail and work well within a team environment
  • Good knowledge of project management principles, SCRUM, KANBAN
  • Ability to continuously contribute to the improvement of internal effectiveness

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