Senior Associate Client Project Manager

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Contributes to the pre-sales process by providing proposals
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
• Performs any other related task as required

• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant project management certifications preferably PMP required
• ITIL certification is beneficial
• Moderate level project management experience preferably in a multinational professional services environment
• Moderate level client engagement experience
• Demonstrated understanding of the project life cycle
• Demonstrated competency in project change management
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints
• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Good written and verbal communication skills
• Ability to work in high-pressure environments
• Ability to manage urgent tasks simultaneously
• Some business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Some influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Competent in project change management
• Familiarity of the industry, domain, or technology related to the client's project
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation

ITIL certification is beneficial