Senior Associate, Business Operations Jobs

Pomelo Care

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

95000.00 - 115000.00 USD / Year

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Job Description:

You will help build, optimize, and scale best-in-class operations for Pomelo’s new product lines by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

Job Responsibility:

Analyze and report on key operational metrics and performance trends for Pomelo’s new business lines
Support the forecasting process by analyzing and reporting on historical data and trends to inform monthly, quarterly, and annual financial projections
Own clinical team capacity planning for new program launches and ongoing care delivery
Use data to distill key insights, identify and prioritize areas for operational efficiency, and implement critical process improvements
Own important operational projects that improve the efficiency of how we deliver care for our members
Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met
Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure analytical alignment and smooth operations

Requirements:

2-4 years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up
Strong analytical skills with experience performing independent analyses in Google Sheets and Excel and manipulating data in data visualization tools (e.g. Metabase, Looker)
Significant experience in financial analysis and forecasting, with demonstrated ability to build flexible financial models with a high degree of flexibility and forecasting accuracy
A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions
An accountable and collaborative team player with excellent communication skills, both written and verbal
Skilled at managing competing priorities with strong prioritization and time management skills
Highly organized with a strong attention to detail

Nice to have:

Healthcare/health tech experience
Experience with SQL

What we offer:

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

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Senior Associate, Business Operations