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Senior Associate, Business Operations

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Pomelo Care

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Location:
United States

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Contract Type:
Not provided

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Salary:

95000.00 - 115000.00 USD / Year

Job Description:

You will help build, optimize, and scale best-in-class operations for Pomelo’s new product lines by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

Job Responsibility:

  • Analyze and report on key operational metrics and performance trends for Pomelo’s new business lines
  • Support the forecasting process by analyzing and reporting on historical data and trends to inform monthly, quarterly, and annual financial projections
  • Own clinical team capacity planning for new program launches and ongoing care delivery
  • Use data to distill key insights, identify and prioritize areas for operational efficiency, and implement critical process improvements
  • Own important operational projects that improve the efficiency of how we deliver care for our members
  • Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met
  • Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure analytical alignment and smooth operations

Requirements:

  • 2-4 years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up
  • Strong analytical skills with experience performing independent analyses in Google Sheets and Excel and manipulating data in data visualization tools (e.g. Metabase, Looker)
  • Significant experience in financial analysis and forecasting, with demonstrated ability to build flexible financial models with a high degree of flexibility and forecasting accuracy
  • A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions
  • An accountable and collaborative team player with excellent communication skills, both written and verbal
  • Skilled at managing competing priorities with strong prioritization and time management skills
  • Highly organized with a strong attention to detail

Nice to have:

  • Healthcare/health tech experience
  • Experience with SQL
What we offer:
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

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