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Senior Associate Business Excellence

Amgen

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Location:
Portugal, Lisbon

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Sr Associate in Process Excellence works to support all the capabilities within the ACCP, including Site Operations and GCO Capabilities. This individual will work out of the AMGEN Capability Center located in Lisbon, Portugal, and report directly to the Strategic Operations and Continuous Improvement Lead. Expected travel will be mostly domestic (minimal international) up to 5% of the time. The Sr Associate Business Excellence position is a fixed-term.

Job Responsibility:

  • Participate in process improvement projects to standardize, simplify and automate business processes to improve the efficiency, effectiveness of process controls, and improve customer satisfaction
  • Proactively determine future process improvement opportunities and present options to leadership for review
  • Develop visual performance measurements and assist with operational design
  • Assist capabilities in developing and monitoring key metrics to monitor performance in delivery to customer, business performance, and operational efficiency
  • Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements
  • Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity
  • resolving problems
  • publishing progress reports
  • recommending actions
  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
  • Support business process improvement projects, working with general direction and objectives to partner with capability leads and teams
  • Gather important data to understand the current process, identify opportunities for improvement, lead root cause analysis, and lead or participate in process improvement
  • Partner in setting objectives, establish project timelines, report on progress, and recognize and escalate problems
  • Support management with driving cross-functional initiatives that are key to delivering on the long-range vision of the AMGEN Capability Center Portugal.

Requirements:

  • Bachelor’s Degree & 2-3 years of experience in engineering operations, data analytics or IS OR Master’s Degree
  • Full proficiency in English
  • Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/update
  • Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint
  • Demonstrated project management experience and organizational skills
  • Proficiency in data analytics, visualization, or automation tools such as Tableau, Smartsheet, Power BI, Alteryx and UiPath
  • Strong attention to detail and the ability to work across multiple projects simultaneously
  • Demonstrated initiative (self-starting)
  • Lean Six Sigma Green Belt or experience in process mapping and leading process improvement projects.
What we offer:
  • Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide
  • Modern Tech Stack – Cloud-first, automation-focused, AI-powered
  • Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams
  • Continuous Learning – Access to certifications, trainings, mentorship, and career mobility
  • AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being
  • Flexibility – Hybrid work model with time split between our Lisbon office and remote work.

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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