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Senior Associate, Billing & Accounts

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WeWork

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Location:
Thailand , Bangkok

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Billing & Collections Senior Associate of the Global Billing & Accounts Team will be responsible for performing the day-to-day responsibilities of the billing & collections processes for Thailand, with the overarching objective of ensuring our members’ invoices are financially accurate and paid in a timely manner. This role will report directly to the Pacific Senior Lead for Billing & Accounts.

Job Responsibility:

  • Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience
  • Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal
  • Provide a high-quality experience to both our members and our internal and external teams
  • Constantly look at areas for process improvement
  • Aptitude to challenge current processes and communicate proposed solutions to the territory lead
  • Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing
  • Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member’s queries, refunds
  • Be the regional point of contact for any inquiries from members or other WeWork teams
  • Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in when asked to support other areas
  • Update various trackers provided by leadership in a timely fashion while adhering to ad hoc project deadlines
  • Liaison and support to the tax team
  • Participate in ad-hoc projects as they arise
  • Responsible for some local tax activities (regarding output VAT and WHT) in Thailand
  • Manage issuance and delivery of local tax documents related to member’s invoices and payments (such as: Local tax invoices and receipts)
  • Collect, maintain, and update database of members’ legal company information (tax ID, name, address...)
  • Review and manage member’s submission for required certificates (such as WHT certificates) when applicable
  • Prepare a monthly/ quarterly report of collection
  • Perform AR adjustments according to the local tax laws
  • Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors
  • Be a key player involved in the transition of system enhancement

Requirements:

  • 1-3 years of relevant work experience
  • Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus
  • Good understanding of Thailand regulations on output tax and invoicing
  • Fluency in English
  • Demonstrate ability to prioritize and manage critical situations
  • Proactive and reliable
  • driven to achieve team goals
  • ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision
  • Excellent interpersonal and communication skills
  • Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems
  • Attention to detail and high adaptability to work in a fast-paced environment
  • Strong problem solving and time management skills

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
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