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Amgen Logo Amgen · Human Resources

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

Portugal, Lisbon · Job Posted April 10, 2026
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Job Description

In this vital role, you will join the HR Talent Lifecycle Service Delivery team in Lisbon, supporting HR service delivery across the ELMAC region (Europe, Latin America, the Middle East, Africa, and Canada). You will act as a senior member of the regional HR Operations team, managing complex cases and ensuring high-quality execution of Hire-to-Retire (H2R) processes within Amgen’s global tiered HR service delivery model (Tier 1 centralized support in India and Tier 2 regional resolution).

Job Responsibility

  • Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
  • Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
  • Conduct root cause analysis on recurring issues and recommend preventive solutions
  • Support knowledge base updates and training initiatives to reduce future escalations
  • Ensure adherence to SLAs, KPIs, and quality standards
  • Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
  • Ensure data accuracy and compliance within Workday and related HR systems
  • Handle sensitive employee cases with discretion and professionalism
  • Ensure consistent application of global process standards while considering local legal and regulatory requirements
  • Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing
  • Provide guidance to junior team members on system usage and process adherence
  • Contribute to system enhancements, testing activities, and process documentation updates
  • Identify opportunities for process standardization and automation within the region
  • Support continuous improvement initiatives aimed at enhancing employee experience and operational efficiency
  • Contribute to automation and digital enhancement initiatives within HR service delivery
  • Monitor case trends and provide insights to the manager to improve service quality and reduce rework
  • Participate in regional and global HR projects as a subject matter expert
  • Build strong working relationships with local HR teams and cross-functional partners across multiple countries
  • Provide clear, professional communication to employees and HR stakeholders
  • Represent Talent Lifecycle Delivery Services in operational discussions when required

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • 4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
  • Proven experience managing complex HR cases across multiple countries
  • Strong knowledge of Hire-to-Retire (H2R) processes
  • Hands-on experience with Workday and ServiceNow
  • Experience working in a tiered service delivery model is preferred
  • Solid understanding of HR data governance and compliance standards

Nice to have

  • Strong service orientation and commitment to employee experience
  • Excellent problem-solving and analytical skills
  • High attention to detail and data accuracy
  • Ability to manage complexity and prioritize effectively
  • Strong communication skills in English (additional languages are a plus)
  • Collaborative mindset with the ability to work across cultures and time zones
  • Digital & systems proficiency, with confidence using HRIS platforms

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
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