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As one of DoorDash’s core operations teams, Dasher Experience, ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team designs, manages, and operates DoorDash’s large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. The Senior Associate role will report into our Dasher Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
Job Responsibility
Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
Accomplish recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
Partner with support and company-level leadership to guide priority projects