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Senior Assistant, Store Technician Support

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Smithfield

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Contract Type:
Not provided

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Salary:

17.00 - 31.30 USD / Hour

Job Description:

Lead technical position at Rollout Operations Center (ROC). Rollout Operations Center deploys new hardware and software to all CVS sites. ROC procures and uses Third Party Vendors to install the equipment in CVS sites. ROC creates all instruction manual Redbooks for technicians. ROC has its own Call Center for field technicians to call into.

Job Responsibility:

  • Overseeing contractors working on project
  • Providing second level technical support to field technicians and ROC contractors
  • Creating documentation for projects including instruction manuals (Redbooks)
  • Work with database team to create database structure for projects
  • Work with vendors as needed for scheduling and coordination
  • Run and distribute project reports daily
  • Host and/or attend weekly project meetings with vendors and project stakeholders
  • Take phone calls from vendor technicians in call center as needed to support project

Requirements:

  • This is a hybrid position that will require some in office days at our Smithfield, RI location. Candidates should reside a commutable distance to this location.
  • Microsoft Office proficiency required - Outlook, Excel, and Word
  • 1 Year experience in related field or technical call center
  • 1 Year of hardware installation / troubleshooting experience
  • Good communication and written skills
  • Minimum of High School Diploma or GED

Nice to have:

  • Supervisory experience in any previous employment
  • 2+ years of hardware installation / troubleshooting experience
  • IT / Technical Education Degree
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 25, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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