This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Lead technical position at Rollout Operations Center (ROC). Rollout Operations Center deploys new hardware and software to all CVS sites. ROC procures and uses Third Party Vendors to install the equipment in CVS sites. ROC creates all instruction manual Redbooks for technicians. ROC has its own Call Center for field technicians to call into.
Job Responsibility:
Overseeing contractors working on project
Providing second level technical support to field technicians and ROC contractors
Creating documentation for projects including instruction manuals (Redbooks)
Work with database team to create database structure for projects
Work with vendors as needed for scheduling and coordination
Run and distribute project reports daily
Host and/or attend weekly project meetings with vendors and project stakeholders
Take phone calls from vendor technicians in call center as needed to support project
Requirements:
This is a hybrid position that will require some in office days at our Smithfield, RI location. Candidates should reside a commutable distance to this location.
Microsoft Office proficiency required - Outlook, Excel, and Word
1 Year experience in related field or technical call center
1 Year of hardware installation / troubleshooting experience
Good communication and written skills
Minimum of High School Diploma or GED
Nice to have:
Supervisory experience in any previous employment
2+ years of hardware installation / troubleshooting experience
IT / Technical Education Degree
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching