Senior Assistant, Client and Colleague Support, CVS Health

CVS Health

Location:
United States, Work At Home, Florida

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Manage daily workload escalated by the Health Plan and/or Call Center Team
Ensure superior service for our clients and colleagues by providing information, feedback and resolutions to their requests and inquiries
Complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation, returned mail and other p) within 24-48 hrs
Create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements

Requirements:

2+ years of customer service experience
2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
Must have a dedicated, work-from-home space, free of distractions
Ability to maintain a consistent, reliable, and stable internet connection
Strong interpersonal and relationship building skills
Experience with Email support
Excellent oral, written, and interpersonal communication skills
Good problem solving and critical thinking skills with focus on issue resolution and client/colleague satisfaction
Ability to work in a structured, fast paced call center environment
Internal colleagues must be in good standing to be considered
Must be able to communicate effectively with all levels and prepare effective written documents

Nice to have:

Experience in use of call center technologies/applications
Experience working in a call center environment
Associate’s degree

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 01, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Assistant, Client and Colleague Support