Senior Assistant, Client and Colleague Support, CVS Health

Senior Assistant, Client and Colleague Support

CVS Health

Location:
United States, Cumberland, Rhode Island

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries.

Job Responsibility:

Manage member grievances escalated by the Health Plan
Provide information, feedback and resolutions to client requests and inquiries
Complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs
Create and support a culture of inclusion and diversity

Requirements:

2+ years of customer service experience
2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year
Ability to maintain a consistent, reliable, and stable internet connection
Strong interpersonal and relationship building skills
Experience with Email support
Excellent oral, written, and interpersonal communication skills
Ability to work in a structured, fast paced call center environment
Ability to work well with others
Internal colleagues must be in good standing to be considered
Must be able to communicate effectively with all levels and prepare effective written documents

Nice to have:

Experience in use of call center technologies/applications
Experience working in a call center environment
Associate’s degree

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 27, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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