Senior Assistant Cards Service, HSBC

Senior Assistant Cards Service

HSBC

Location:
China, Shanghai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network.

Job Responsibility:

Monitor daily embossing file operations and processing to ensure high efficiency and accuracy
Handle the enquiry from Branch/CCSS/GSC and take necessary follow-up actions
Process the exceptional request from Branch/CCSS and make correct instruction to GSC to support the front-end counter to complete the customers' special or temporary requirements
Support and implement standardization, centralization projects
Carry out operational maintenance activities related to the vendor systems
Monitor and manage vendor performance and payment
Support business team on stock monitor and payment reconciliation

Requirements:

Solid knowledge of cards products and services and procedures
Strong ability in problem solving, task prioritization and detail-oriented
Solid knowledge of HSBC systems, such as HUB, ATMP and etc will be an advance
Experienced in process review and project management
Team player who shows initiative and assertiveness
Proactive, independent and be able to work under pressure
Good Communication skills and interpersonal skills
Fluent in written and spoken English

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within and inclusive and diverse environment

Additional Information:

Job Posted:
October 11, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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