Senior Artificial Intelligence Solutions Consultant, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Irving
San Antonio
Shoreview

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

111100.00 - 197500.00 USD / Year

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Job Description:

Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems.

Job Responsibility:

Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Requirements:

4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
Proven use cases that include the creation of self-service voice flows including complex product and customer needs
Experience working with Dialogflow CX
Experience in building new solutions or transforming existing contact centers to new technologies
Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 07, 2025

Expiration:
July 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Artificial Intelligence Solutions Consultant

Wells Fargo

Location:United States, Charlotte ▼IrvingSan AntonioShoreview

Category:IT - Software Development

Contract Type:Employment contract